Evening Benefits Associate (12:30 PM to 9 PM 1:30 PM to 10 PM EST)

LanguageLine Solutions

1d•Remote

About The Position

At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger. As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.

Requirements

At least one year of customer service or benefits experience.
Excel at listening, empathizing, and explaining complex topics clearly.
Ability to multi-task, manage inquiries efficiently, and keep track of critical details.
Comfortable using MS Word, Excel, and internal systems to research and document information.
Excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career.

Responsibilities

Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.