Benefits Specialist | Remote
About The Position
The Benefits Specialist helps union members understand and make the most of the benefits available to them and their families. This fully remote role involves answering benefit-related questions, explaining coverage and programs, supporting enrollment and claims, and coordinating with internal teams to resolve concerns. The company provides training, mentorship, ongoing coaching, and support. Prior experience in benefits administration is not required; customer service experience is helpful but not required. The posting describes opportunities for advancement and performance-based promotions.
Requirements
- Strong communication skills.
- Positive attitude and willingness to learn.
- Dependable and self-motivated.
- Comfortable speaking with people over the phone and Zoom.
- Organized and detail-oriented.
Nice To Haves
- Customer service experience is helpful but not required.
Responsibilities
- Assist union members with benefit-related questions.
- Educate members on available coverage and programs.
- Support enrollment and claims processes.
- Build relationships with members and their families.
- Maintain accurate documentation and records.
- Coordinate with internal teams to resolve member concerns.
- Provide outstanding customer support and follow-up.
Benefits
- Competitive compensation
- Performance bonuses
- Health, dental, and vision benefits
- Professional development programs
- Leadership advancement opportunities
- Ongoing coaching and support
- Flexible work schedule
- Remote work environment
- Training and mentorship
- Clear advancement opportunities
- Positive team environment
- Work-life balance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
