Benefits Specialist

LanguageLine Solutions

4d•Remote

About The Position

As a Benefits Specialist at Health Advocate, you will be a trusted guide for members navigating benefit choices, open enrollment decisions, and plan questions. Your expertise and empathy will help people make informed decisions with confidence. This fully remote position is ideal for individuals who enjoy problem-solving, helping others, and wish to grow their careers in benefits and healthcare.

Requirements

Minimum 1–2 years of customer service and benefits experience
Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment
Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans
Strong Communication & Listening Skills
Ability to explain complex benefits clearly and patiently
Professional, supportive phone presence
Comfortable using MS Word, Excel, and internal systems
Strong documentation, accuracy, and time-management skills
You enjoy helping people
You thrive in a collaborative, remote environment

Responsibilities

Answer incoming calls and respond to benefit questions with clarity and compassion.
Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms.
Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.
Compare and contrast plan options so members feel confident in their selections.
Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.
Help members understand costs, coverage, provider choices, and plan rules.
Research benefit concerns thoroughly and follow through until resolved.
Document all cases accurately while maintaining strict confidentiality.
Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations.
Build trust quickly over the phone.
Provide objective, empathetic guidance—no sales, no quotas, just real support.