Benefits Specialist

State of North Carolina•Raleigh, NC

2d•Hybrid

About The Position

The HR Division (Total Rewards Section) of the NC Department of Revenue is seeking a problem solver with a passion for providing superior customer service to fill the role of Benefits Specialist. Being eager to learn new processes and possessing top-notch organizational skills are assets of viable candidates for this role. This position reports directly to the Benefits Manager and has independent programmatic responsibilities serving as the Health Benefits Representative and Leave Administrator for the agency. The position assists employees in a wide variety of benefits areas, facilitates New Employee Orientation, completes HRIS actions, and performs various duties related to benefits and leave. The position requires an ability to establish and maintain effective working relationships with others; to handle confidential matters with tact and discretion; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making decisions within area of responsibility; able to learn and apply rules, procedures, and practices for various human resources management activities or personnel actions.

Requirements

Basic to working knowledge of State HR systems and processes
Experience in processing actions in the Integrated HR/Payroll System (FIORI).
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Associate’s degree, typically in Human Resources or relevant field from an appropriately accredited institution and 1 year of experience required; or 2 years of progressive experience in Human Resources; or equivalent combination or education and experience.

Nice To Haves

Benefits administration experience at a NC state agency or university is preferred.
Experience assisting employees with Family Medical Leave and Leave of Absence.

Responsibilities

Monitor time issues and making corrections to eliminate errors in FIORI
Serves as a primary member of the Onboarding Team including the benefits presentation and processing new hire paperwork.
Correspond with employees on a daily basis with regard to their benefits, Public Service Loan Forgiveness, Voluntary Shared Leave and other general inquiries.
Create Human Resources reports, as assigned, with focus on New Hire surveys.

Benefits

health insurance options
standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K and 457 plans
Eligibility for the Public Service Loan Forgiveness Program