Benefits Specialist

GroupHEALTH Benefit Solutions • Surrey, BC

41d • $60,000 - $64,000 • Hybrid

About The Position

As a Benefits Specialist, you will play a key role in delivering exceptional client service while managing the day-to-day administration and servicing of a dedicated portfolio of direct clients. You’ll act as a trusted point of contact, ensuring clear, timely communication, responding to inquiries, and proactively supporting client needs to drive overall satisfaction.

This is hybrid opportunity and based in Surrey, BC, offering a balance of in-office collaboration and remote flexibility.

Requirements

• High School Diploma required, post-secondary education an asset
• 2+ years of Customer Service experience in an office or professional services environment required
• Group benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset

Nice To Haves

• GBA courses/designation an asset

Responsibilities

• Engage with clients within a proactive service model, ensuring best in class service
• Service and support of retention and renewal process
• Support onboarding of new clients, ensuring a smooth transition
• Manage plan member eligibility in a Benefits Administration platform
• Educate clients and administer plans to carrier guidelines and policy plan design
• Engage with clients and providers by email, phone, and video meetings, as appropriate.
• Manage claim and coverage inquiries
• Manage plan amendments, coordinating with internal departments and carriers
• Support clients with systems access and usability; provide support and training as users of multiple systems
• Responsible for maintaining accurate client documents
• Create and deliver client presentations as required

Benefits

• Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
• Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees