Benefits Navigator - CCBHC

Centerstone•Carbondale, IL

About The Position

The Benefits Navigator supports Centerstone’s Certified Community Behavioral Health Clinic (CCBHC) model by helping individuals obtain and maintain health insurance and public benefits that support access to care. The role focuses primarily on Illinois Medicaid and related benefit programs, working collaboratively with clients, families, clinical teams, and community partners to promote continuity of care and reduce barriers to services. The Benefits Navigator provides person-centered education, coordination, and advocacy to support financial stability and uninterrupted access to behavioral health services. The position operates under the supervision of CCBHC leadership and supports Centerstone’s mission, vision, and values.

Requirements

High school diploma or equivalent.
Knowledge of, or ability to learn, Illinois Medicaid and public benefit programs.
Strong organizational skills and ability to manage deadlines and multiple client needs.
Effective written and verbal communication skills with diverse populations.
Ability to work collaboratively within a multidisciplinary team and independently as needed.
Commitment to Centerstone’s values, confidentiality, and ethical practice standards.

Nice To Haves

Associate’s or bachelor’s degree in human services or a related field.
Experience with public benefits, insurance navigation, or human services.
Behavioral health or community-based service experience.

Responsibilities

Assist clients with applications, renewals, and updates for Illinois Medicaid (HFS) and other public benefits, including SNAP and related programs, using the Illinois ABE portal.
Monitor Medicaid eligibility and renewal timelines and proactively contact clients to reduce gaps or disruptions in coverage.
Provide clear, trauma-informed education about benefits eligibility, renewal requirements, and reporting responsibilities.
Coordinate with internal and external stakeholders to ensure benefits status supports continuity of care.
Communicate with DHS, HFS, Managed Care Organizations, and other benefit entities on clients’ behalf with appropriate authorization.
Document benefits-related activities accurately and promptly in the electronic health record and designated tracking systems.
Track basic outcomes related to benefit retention and renewals and support CCBHC reporting and quality improvement efforts.
Maintain current knowledge of Illinois Medicaid policies, benefit programs, and CCBHC requirements.