Benefits Navigator

Integrated Services of Kalamazoo • Kalamazoo, MI

13h • Hybrid

About The Position

The Benefits Navigator helps individuals access and maintain benefits that support their health and well-being. The role creates a welcoming, safe, and supportive environment for people receiving services and serves as the agency’s expert on Michigan Medicaid programs, eligibility requirements, and enrollment processes. This hybrid position splits work time among the office, community, and home.

Working with individuals, providers, and community partners, the Benefits Navigator guides people through Medicaid systems, explains benefits, assists with applications and renewals, resolves coverage issues, and connects individuals with available resources. The position also supports clinical and administrative staff by providing guidance on Medicaid policies, procedures, and best practices.

Requirements

• High school diploma or GED.
• At least three years of experience with Medicaid benefits and eligibility.
• Ability to prioritize tasks and manage time effectively and efficiently.
• Detail orientation and excellent verbal and written communication skills.
• Advanced computer skills, including word processing, spreadsheets, database management, and email.
• Valid Michigan driver's license and reliable transportation, with the ability to travel within the service area as needed.

Nice To Haves

• Experience working with individuals diagnosed with Serious Mental Illness, Intellectual or Developmental Disability, Serious Emotional Disturbance, and/or Substance Use Disorder.
• Bilingual candidates are invited to apply.

Responsibilities

• Create a welcoming, safe, and supportive environment for individuals receiving services.
• Provide expertise on Michigan Medicaid programs, eligibility requirements, and enrollment processes.
• Help individuals understand benefits, complete applications and renewals, resolve coverage issues, and connect with resources.
• Work with individuals, providers, and community partners to help people navigate Medicaid systems.
• Guide clinical and administrative staff on Medicaid policies, procedures, and best practices.
• Travel within the service area as needed.

Benefits

• Competitive compensation and benefits package.
• Retirement plans.
• 10 paid holidays.
• 23 days of paid time off (PTO).
• Opportunity to earn additional PTO hours by participating in the wellness program.
• Work environment that values diversity, inclusion, and work/life balance and encourages ongoing education for professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED