Benefits Navigator

Brightli•Quincy, IL

8d•Onsite

About The Position

The Benefits Navigator helps individuals and families navigate Medicaid enrollment and renewal so they can maintain access to healthcare services. The role combines client advocacy and support with administrative work that helps remove barriers to care and supports organizational and revenue cycle goals. The position is based in Quincy, Illinois, and is full-time, Monday through Friday, from 8:00 AM to 5:00 PM. The Benefits Navigator guides clients through applications, enrollment, and renewals; explains eligibility, benefits, and responsibilities; collects and submits documentation; tracks applications and follows up with the Family Support Division (FSD); and monitors clients’ coverage. The position also coordinates with clients, direct care staff, and internal teams to resolve questions and coverage issues, while staying current on Medicaid policy and maintaining confidentiality and compliance.

Requirements

High school diploma or equivalent.
At least two years of experience in Medicaid enrollment, benefits advocacy, healthcare access, case management, revenue cycle, social services, or a related field.
Valid driver's license, acceptable driving record, and current automobile insurance.
Strong understanding of Medicaid eligibility guidelines, enrollment processes, and benefit programs.
Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
Excellent customer service, communication, and interpersonal skills.
Ability to build trust and communicate effectively with diverse populations.
Strong critical-thinking and problem-solving abilities.
Ability to work independently and collaborate effectively with multidisciplinary teams.
Proficiency with Microsoft Office Suite, electronic health records, and database systems.
Ability to maintain confidentiality and handle sensitive information professionally.

Nice To Haves

Associate degree in Social Services, Healthcare Administration, Human Services, Business Administration, or a related field.
Experience working in behavioral health, healthcare, community-based services, or social service organizations.
Knowledge of Illinois Medicaid programs and the Family Support Division (FSD).

Responsibilities

Guide clients through the Medicaid application, enrollment, and renewal process.
Educate individuals and families about Medicaid eligibility requirements, benefits, and responsibilities.
Complete and submit initial Medicaid applications accurately and efficiently.
Track application progress and follow up with the Family Support Division (FSD) to support timely determinations.
Review Medicaid reauthorization reports and coordinate renewal appointments with clients.
Collect, verify, and submit documentation supporting eligibility and continued coverage.
Collaborate with direct care staff and internal teams to ensure application information is accurate and complete.
Monitor Medicaid status for assigned clients and identify coverage gaps or lapses.
Act as a liaison between clients, staff, and the FSD to resolve issues and answer questions.
Stay current on Medicaid rules, regulations, and policy changes to maintain compliance and best practices.
Support revenue cycle and client access initiatives through accurate eligibility management.

Benefits

29 days of paid time off for full-time employees.
Comprehensive benefits package, including health, dental, vision, life insurance, and retirement benefits.
403(b) with up to 5% match.
Company-paid life insurance.
Flexible Spending Accounts (FSA).
Employee Assistance Program (EAP).
Wellness and employee discount programs.
Training that is initial, ongoing, comprehensive, and supportive.
Career mobility and advancement opportunities, including promotion from within.
Supportive team environment with opportunities for growth and skill development.