Benefits & Leaves Coordinator

Commonwealth of Massachusetts•Boston, MA

13h•Hybrid

About The Position

The Executive Office of Veterans Services is seeking a new Benefits & Leaves Coordinator to join their Human Resources team. The Benefits & Leaves Coordinator will assist in providing services to the Agency & Secretariat by delivering exceptional customer service to staff and external parties regarding employee benefits and leave programs associated with state employees in a professional, team-oriented manner.

Requirements

Knowledge of the Federal Family Medical Leave Act (FMLA) rules, regulations, and processes.
Strong consultative and presentation skills to ensure high-quality customer service.
Ability to exercise judgment and discretion in handling confidential matters and understanding of employees’ changing needs and situations.
Ability to work independently, receive and prioritize other work assignments based on dates of qualifying events to ensure timely processing.
Organizational skills including the ability to manage multiple tasks and assignments simultaneously
Commitment to equal opportunity in the workplace
Three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or any equivalent combination of the required experience and the substitutions below.
Valid driver’s license and/or a means of travel to regional offices within the state of Massachusetts to conduct orientations and presentations as needed
Ability to communicate effectively in both written and oral expression to convey information.

Nice To Haves

Professional experience working in HR/CMS including benefits administration, specifically working knowledge
Ability to use technology to improve workflow processes and automate daily tasks
Ability to explain complex information in a simple manner
Advanced skills in Microsoft Word and Excel
Knowledge of state government and interrelationships between agencies
Experience working in a union environment

Responsibilities

Support biweekly New Employee Orientation and new employee follow-up
Process new hire benefits related forms
Available to employees for general inquiries regarding benefits
Support open enrollment including but not limited to onsite visits to all locations
Administer commuter benefits
Administer SMART plan
Administer/data entry leaves of absence for all staff
Partner with OLPA for tracking leaves progress
Timesheet data entry
Processes PFML
Processes EILB requests
Field related employee questions, connect with OLPA as needed
Tracks employee absence due to work-related injuries
Data entry into eServices
Partner with Occupational Health teams at Homes for document collection