Benefits Counselor - Enrollment & Tuition

Brigham Young University•Provo, UT

5d•$67,000 - $87,000

About The Position

The Benefits Counselor - Enrollment & Tuition works in BYU Human Resources to support employees and their families by administering tuition benefits, providing benefits counseling and enrollment assistance, and coordinating New Employee Orientation. The position also manages the Benefits Services reception area, supervises three student employees, manages wellness and department budgets, and provides backup support for retirement counseling and other benefits operations. The role oversees employee enrollment with Deseret Mutual Benefit Administrators (DMBA), including newly hired employees; explains plan provisions and options; provides individualized counseling; investigates and resolves complex benefits issues with external vendors and BYU departments; verifies eligibility; and applies campus policies. It also administers tuition benefits and related taxation and payments, coordinates New Employee Orientation logistics and presentations, and handles specified eligibility, Social Security number, and termination-related benefits matters.

Requirements

Firm commitment to the mission of BYU.
Bachelor’s degree and experience working in HR or a closely related field with budgeting experience, or an equivalent combination of experience and education.
At least 2 years of experience in Human Resources or Benefits Administration.
Excellent customer service skills.
Computer skills, including Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.
Basic math skills, including decimals and percentages.
Experience making and giving presentations.
Ability to communicate effectively orally.
Ability to manage oneself and handle pressure.
Ability to maintain confidentiality.
Ability to qualify as a Notary Public.
Ability to interpret and properly apply policies, procedures, and regulations.
Detail-oriented and customer-service-oriented approach.
Strong interpersonal, communication, organizational, budgeting, and research skills.
Knowledge of computer programs, including PeopleSoft, Chrome River, PowerPoint, Publisher, Microsoft Word, and Excel.
Latter-day Saint members must hold and be worthy to hold a current temple recommend to be hired and remain in the position.
All employees must abide by BYU’s Honor Code and Dress & Grooming Standards and are expected to support and contribute to the university’s academic and religious missions.

Nice To Haves

Bachelor’s degree in Human Resources or a related field.
PeopleSoft experience.
Knowledge of university human resources and benefits policies and procedures.
Knowledge of university benefits and benefits programs offered by the university.
Strong understanding of PeopleSoft, AIM, Student Financial Accounts, Excel, Word, PowerPoint, Outlook, and the Internet, including research skills.
Experience with university-wide software such as PeopleSoft, AIM, and Student Financial Accounts.
Knowledge of processes for implementing benefits programs.
Awareness of laws and government regulations impacting benefits programs.

Responsibilities

Lead and oversee initiation, coordination, and completion of employee enrollments with Deseret Mutual Benefit Administrators (DMBA).
Manage benefits enrollment for newly hired employees.
Review employee circumstances, explain plan provisions, and guide employees through benefit changes and enrollment decisions.
Educate employees about benefit programs, eligibility requirements, plan provisions, enrollment procedures, and available options.
Provide individualized benefits counseling and recommendations based on employee circumstances, policies, and available plan options.
Investigate and resolve complex benefits issues in coordination with Deseret Mutual, TIAA, and BYU departments.
Determine and verify employee and dependent eligibility for campus-sponsored benefits and programs administered by external vendors.
Interpret and apply campus policies and collaborate with Administration to support consistent compliance with requirements involving beard waivers, identification cards, Honor Code provisions, parking, and other applicable policies.
Advise employees regarding participation in the 401(k) plan.
Coordinate benefits-related aspects of employee terminations.
Administer the tuition benefit program for full-time faculty, full-time staff, ¾-time staff, adjunct faculty, and retirees.
Manage the taxation process for tuition benefits provided for children and for employees and spouses pursuing graduate degrees, coordinating with Payroll.
Coordinate tuition benefit payments for children of employees attending CES schools.
Plan, schedule, and coordinate logistical arrangements for New Employee Orientation (NEO).
Schedule newly hired employees for NEO and ensure they receive timely and accurate orientation information.
Present NEO and provide organized information about benefits, policies, procedures, and employee resources.
Coordinate the benefits reception area, supervise three student employees, and ensure excellent customer service.
Manage the wellness budget and Benefits Services department budget.
Resolve reports and problems from Deseret Mutual for employees reaching 1,000 hours and becoming eligible for retirement plans, and notify employees of eligibility changes.
Resolve problems with Social Security numbers.

Benefits

401(k): BYU automatically contributes 8% at no cost to the employee; BYU adds an additional 4% if the employee contributes 5% (rehire eligibility may differ).
13 paid holidays, 22 days of paid vacation, and 12 sick days accrued annually.
Employee assistance program available to the employee and household members.
Tuition benefits for employees and eligible family members.
Access to athletic facilities.
Medical and dental benefits.
Short- and long-term disability benefits.
Paid parental and maternity leave.
Wellness program.
Free on-campus parking.
Free UTA passes for employees, spouses, and qualified dependents.
Discounts at the BYU Store and for many BYU events.
Competitive pay structure.