Benefits Coordinator - People Team (64237)

University Settlement Society Of New York•New York, NY

1d•Hybrid

About The Position

The Benefits Coordinator is responsible for day-to-day administration of staff benefits programs, billing and invoice reconciliation, leave of absence processes, work accommodations, workers’ compensation coordination, and employee wellbeing initiatives. Reporting directly to the Benefits Director, the role is an operational resource for employees, vendors, and insurance carriers, supporting accurate data integrity, timely issue resolution, and consistent service. The coordinator is expected to take a collaborative, detail-oriented, solutions-focused approach and support the People Team’s broader goals and projects. The role administers benefits for union and non-union staff, supports benefits and leave inquiries, maintains benefits-related records and HRIS data, and assists with renewals and wellbeing programming. It also provides administrative support for leaves and accommodations under the Benefits Director’s direction, and coordinates workers’ compensation claims and return-to-work logistics. University Settlement partners with more than 40,000 New Yorkers in Lower Manhattan and Brooklyn each year. Its programs include early childhood education, youth development, healthy aging, mental health and wellness, English classes for adult immigrants, community centers, and the arts.

Requirements

At least two years of experience in staff benefits administration, billing reconciliation, or a closely related HR support role.
High school diploma or HSE.
Experience with an HRIS platform such as Paycom, or demonstrated experience navigating a comparable HR or enterprise system.
Ability to learn and adapt to new systems and technology platforms quickly and independently.
Intermediate to advanced Microsoft Excel proficiency, including VLOOKUP, pivot tables, and data reconciliation; Microsoft PowerPoint proficiency and general Microsoft Office Suite proficiency.
Working knowledge of staff benefits programs and applicable federal and state laws and regulations, including ERISA, FMLA, ADA, COBRA, NYPFL, and applicable NYC leave laws.
Strong attention to detail, organizational skills, and time management skills, including the ability to manage multiple priorities accurately.
Excellent written and verbal communication skills, including the ability to explain complex benefits information clearly to staff at all levels.
Strong problem-solving skills, including researching issues, identifying solutions, and escalating appropriately and promptly.
Ability to work collaboratively across departments and with external vendors, carriers, and the Benefits Broker.
Ability to handle sensitive and confidential information with discretion and professionalism.
Ability to sit for prolonged periods and work at a computer.
Ability to lift up to 15 pounds.

Nice To Haves

Bachelor’s degree.
Fluency in Spanish.

Responsibilities

Reconcile monthly invoices for group insurance policies, including health, dental, vision, life, disability, and supplemental plans, and prepare requests for payment.
Resolve billing discrepancies with insurance carrier representatives.
Work with the Payroll Team to ensure accurate, timely benefit deductions and correct entry of benefits changes in the payroll system.
Resolve issues involving HRIS, insurance carriers, the 403(b) vendor, and other third-party vendors, escalating issues when appropriate.
Provide administrative support for leave processes, including FMLA, military leave, New York Paid Family Leave, and Workers’ Compensation.
Track leave documentation throughout the leave lifecycle, from initial request through return to work, and maintain organized case files and updated HRIS records.
Support the ADA work accommodation process by collecting, reviewing, and tracking medical documentation and maintaining case records.
Coordinate workers’ compensation claims with the third-party administrator, including injury-report intake, claim follow-up, and return-to-work logistics.
Support the Benefits Director with safety training initiatives and generate reports as needed.
Respond accurately and promptly to staff inquiries about benefits, leave, and related programs through the benefits mailbox and ticketing system.
Conduct benefits orientations, explain the benefits self-enrollment system, and assist staff with benefits questions.
Coordinate union staff new-hire and termination processes with union representatives, including tracking required forms.
Help prepare informational meetings and materials about benefits and related programs.
Administer benefits for union and non-union staff, including group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 403(b), and wellness benefits.
Support the annual renewal process by obtaining statistics and information for health, life, retirement plans, and wellbeing programming.
Collaborate with the Benefits Director and Benefits Broker on wellbeing program and resource planning, coordination, and delivery.
Maintain benefits filing systems and data integrity across records, platforms, and systems.
Support benefits-related HRIS workflows, troubleshoot data discrepancies and system errors, and escalate complex issues as appropriate.
Participate in ad hoc projects and People Team initiatives as assigned.