BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Prescott Valley, AZ

2d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Division of Benefits and Medical Eligibility, Family Assistance Administration, in Prescott Valley, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. It is an on-site, in-office position in a fast-paced environment, assisting clients in person and by telephone. The position includes paid classroom training and on-the-job training.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources during the interview process.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Provide customer service to individuals and families facing challenging and personal situations.
Gather information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens while speaking with clients by phone.
Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Attend paid classroom training and participate in on-the-job training.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.