Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Prescott Valley, AZ

19h•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, in Prescott Valley, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance, including Temporary Assistance to Needy Families. It is an on-site, in-office customer service position serving individuals and families in challenging and personal situations. The position involves assisting clients in person and by telephone. New hires attend paid classroom training and receive on-the-job training. The role requires working independently and as part of a team in a fast-paced office environment, using a computer and multiple screens while interviewing applicants and entering information.

Requirements

Knowledge of customer service practices.
Ability to navigate software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Provide customer service in person and by telephone to individuals and families.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by phone, entering data on a computer and accessing multiple screens.
Meet agency standards for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.