Benefits And Eligibility Specialist (Eligibility Interviewer)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This role is ideal for someone highly motivated, with decision-making skills, who can work independently and multi-task in a fast-paced call center environment, and provide quality interaction and communication with clients. This is an in-office position located at the Phoenix Customer Care Center.
Requirements
- Knowledge in customer service practices.
- Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Skills in professional written and verbal communication.
- Skills in being customer friendly, empathetic and patient.
- Skills in computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Working in a call center environment, assisting individuals and families by phone.
- Attending paid classroom training with on the job training (learning by doing).
- Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
- Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
