Benefits Analyst

Bob's Discount Furniture • Manchester, MA

7d • $70,000 - $85,000 • Hybrid

About The Position

The Benefits Analyst administers Bob’s Discount Furniture’s employee benefits and retirement programs, supporting accurate and timely enrollment, eligibility processing, billing, communications, and employee service. The role partners with employees, internal stakeholders, and external vendors and serves as a primary contact for benefit inquiries submitted through email, voicemail, Workday Help Cases, and other channels.

The position also processes and reconciles benefit billing, supports compliance activities and annual Open Enrollment, conducts employee benefit meetings, and maintains the accuracy and integrity of benefit data and processes. Success requires strong attention to detail, organization, customer service, analytical and problem-solving abilities, discretion, and the ability to manage multiple priorities in a fast-paced, high-volume environment. The role is hybrid in Manchester, Connecticut.

Requirements

• Four to five years of benefits administration experience.
• Strong knowledge of employee benefit programs and administration.
• Knowledge of federal, state, and local benefits laws, including ERISA, HIPAA, COBRA, and ACA.
• Experience with Workday or other HCMS platforms.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• High attention to detail.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and meet deadlines.
• Strong analytical and problem-solving abilities, including creative thinking.
• Strong written and verbal communication skills.
• Ability to work independently and contribute effectively as part of a team.
• Discretion and ability to maintain confidentiality.
• Demonstrated strengths in benefits administration and compliance, customer service and employee support, process improvement, vendor and stakeholder coordination, data accuracy and reporting, project organization, collaboration, and adaptability in a fast-paced environment.

Nice To Haves

• Bachelor’s degree preferred but not required.

Responsibilities

• Serve as the first point of contact for employee and Human Resources benefit inquiries through email, voicemail, and Workday Help Cases, providing timely, accurate, and professional customer service.
• Administer employee benefit and retirement programs, including accurate enrollment and eligibility processing.
• Process and reconcile monthly benefit billing, including self-billed plans, and ensure timely, accurate payments.
• Partner with benefit vendors to resolve eligibility, enrollment, billing, file-feed, and claims-related issues.
• Maintain accurate benefit records and employee data in Workday and other benefit administration systems.
• Support compliance with ERISA, HIPAA, COBRA, ACA, and applicable federal and state regulations.
• Assist with annual Open Enrollment planning, testing, communications, employee education, and system validation.
• Conduct new-hire and employee benefit meetings, presentations, and educational sessions.
• Create and distribute employee benefit communications, guides, and educational materials.
• Research and resolve complex benefit issues using sound judgment and attention to detail.
• Analyze benefit data, identify trends, and recommend process improvements to increase efficiency and improve the employee experience.
• Collaborate with Human Resources Business Partners, Payroll, vendors, and other internal partners to support seamless benefit administration and member experience.
• Maintain strict confidentiality when handling sensitive employee and company information.
• Participate in special projects and perform other duties as assigned.
• Organize and prioritize daily responsibilities and complete activities within deadlines.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off, including vacation, personal days, sick leave, holidays, and a birthday day off.
• 401(k) Profit Sharing Plan with company match.
• Pet insurance.
• Employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount from Day 1 and partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed