Benefits Analyst

Cousera Internal Rehire Job Board•Mountain View, CA

4d•$92,000 - $115,000

About The Position

Coursera is seeking an accountable, self-driven Benefits Analyst to own U.S. and Canada benefits data and compliance responsibilities, with opportunities to lead global initiatives. The role independently manages recurring deliverables such as data reconciliations, vendor billing, compliance audits, and statutory filings. It is also accountable for clear employee communications, vendor oversight, and process improvements through automation to support an exceptional employee experience. The Benefits Analyst manages benefits operations, reconciliations, audits, and compliance support; coordinates with benefits vendors and internal partners; maintains documentation and controls; and drafts and verifies employee-facing communications. As part of a small, lean team, the role may take ownership of different benefit programs and contribute to or lead projects such as open enrollment, vendor reviews, system implementations, and data analytics. Coursera describes its workforce as globally distributed and allows employees to work from home, an office, or a collaboration space. Teams come together intentionally for collaboration, complex problem-solving, and key milestones. This role is available for hire only in US-Z3. The stated salary range for US-Z3 is $92,000–$115,000.

Requirements

Ability to work independently with strong personal accountability and ownership of recurring deliverables.
Professional knowledge of benefits administration.
Strong analytical and problem-solving skills, including the ability to assess complex situations.
Hands-on experience with data reconciliation and audits, payroll, or invoice data.
Ability to build relationships with internal and external partners.
Typically 5 or more years of relevant experience, or an equivalent combination of education and experience.
Working knowledge of U.S. benefits regulations, including ERISA, ACA, HIPAA, COBRA, and FMLA, and related compliance activities.
Strong written communication skills and ability to explain complex benefits topics clearly to employees.
Advanced Excel or Google Sheets skills; experience with an HRIS such as Workday, UKG, or ADP and benefits administration platforms.
Strong attention to detail and ability to manage multiple priorities and deadlines.
Ability to handle confidential employee information discreetly and in accordance with privacy requirements.

Nice To Haves

Benefits certification such as CEBS, CBP, or SHRM-CP/PHR.
Experience with open enrollment and vendor implementations or system migrations.
Experience supporting Canada, global, or multi-state workforces.

Responsibilities

Manage employee benefits inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
Follow up with benefits vendors and escalate decisions when needed.
Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
Test and validate configuration in the benefits administration system to ensure accurate rules and system performance.
Support required reporting and filings, including Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
Support internal benefits governance activities.
Gather documentation, respond to internal and external audit requests, and track findings through closure.
Partner with Benefits colleagues, Legal, Finance, and external advisors to monitor regulatory changes and assess their impact on programs.
Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices.
Verify communications against plan documents, vendor materials, and current regulations before release.
Serve as an escalation point for complex employee benefits questions and identify trends that can improve communications.
Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
Contribute to vendor performance reviews, renewals, and RFP or vendor selection activities.
Ensure accurate, timely data exchange with vendors, including testing and monitoring eligibility and payroll feeds.
Manage invoice payment processing, purchase order setup, and related financial workflows.
Drive continuous improvement across processes and workflows, including use of AI and new technology to optimize and automate operations.
Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.
Take ownership of benefit programs and expand skills as part of a small, lean team.