Benefits Account Manager

JAMES A SCOTT & SON•Franklin, TN

8h•Hybrid

About The Position

Scott Insurance is seeking a Benefits Account Manager to service client accounts from beginning to end. The role includes managing open enrollment requirements, facilitating presentations, providing product and service information, and serving as an employee benefits subject matter expert. The Benefits Account Manager works closely with production teams and collaborates across functions to support business outcomes. The position is onsite during training, with the opportunity to move to a hybrid schedule of three days in the office and two days remote after training is complete. The role is based in Nashville or Knoxville.

Requirements

At least 2 years of benefits administration experience.
Active Life & Health license, or ability to obtain a license within 90 days of employment.
Ability to handle sensitive information and maintain a high level of confidentiality.
Strong communication and presentation skills, and ability to build relationships with internal and external stakeholders.
Strong organizational skills and ability to prioritize multiple tasks and requests effectively.
Proficiency with Microsoft Suite, including Excel.
Bachelor of Arts or Bachelor of Science degree, or equivalent combination of education and work experience, preferred.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
CEBS designation.
Experience with the ZyWave suite or Brokerage Builder.

Responsibilities

Manage the full-cycle renewal process for assigned clients.
Prepare proposals and conduct market research to support new and renewal business.
Provide customer service to group administrators by answering coverage questions and triaging claim issues.
Work with Scott’s accounting division to reconcile commission shortages or overages and communicate with insurance carriers.
Document renewal activities, including RFPs, proposals, and emails, in Applied Epic and Zywave’s Brokerage Builder.
Collaborate with production team members on client needs and requests.
Attend networking events and seminars to stay current on industry changes.
Participate in continuing education opportunities.
Perform other duties as assigned.