Benefits Access Coordinator

Marlene Meyerson JCC Manhattan•New York, NY

2d•Hybrid

About The Position

The Benefits Access Coordinator serves as the Jack and Shirley Silver Center for Diverse Abilities (CDA) primary disability benefits and resource navigation specialist, providing individualized guidance and support to individuals with disabilities and their families as they navigate public benefits and disability service systems. This position helps individuals and families understand available supports, navigate complex systems, overcome barriers to access, and make informed decisions about the services and resources that best meet their needs. The Benefits Access Coordinator's primary focus is supporting participants and families connected to the MMJCCM / CDA and, as capacity allows, individuals referred through community partners. The ideal candidate is comfortable working independently, building trusting relationships, researching complex questions, and adapting to the evolving needs of the community.

Requirements

Bachelor's degree required
Demonstrated knowledge of New York State disability service systems, including OPWDD eligibility, Self-Direction, SSI/SSDI, Medicaid, Medicare, and other public benefit programs.
Experience helping individuals and families navigate complex public benefit systems.
Strong organizational skills with the ability to manage multiple families and priorities independently.
Excellent interpersonal, written, and verbal communication skills.
Comfortable using technology to document services, manage referrals, and communicate with families.

Nice To Haves

Master's degree in Social Work, Public Administration, Rehabilitation Counseling, Special Education, or a related field preferred.
Familiarity with transition planning, housing resources, work incentives, guardianship, Supported Decision-Making, and related disability resources.
Experience working with individuals with intellectual and developmental disabilities and their families.
Knowledge of the New York disability services landscape and community-based resources.

Responsibilities

Provide individualized navigation and guidance to individuals with disabilities and their families regarding OPWDD eligibility, Self-Direction, SSI/SSDI, Medicaid, Medicare, housing resources, work incentives, Supported Decision-Making, guardianship, and related public benefits.
Meet with individuals and families virtually, by phone, or in person to understand their goals, identify barriers, answer questions, and develop personalized action plans.
Provide both short-term consultation and ongoing support based on each individual's needs.
Educate families about Self-Direction and connect them with brokers, Fiscal Intermediaries (FIs), attorneys, and other trusted community partners as appropriate.
Research complex benefits questions and remain current on changes to disability service systems, public benefits, and community resources.
Build relationships with referral sources and community partners to increase awareness of the CDA's free Benefits Access service and expand access for individuals and families.
Maintain accurate documentation of services, referrals, and outcomes while identifying trends that can help strengthen the service and inform future community needs.
Work independently while collaborating closely with the CDA team to identify emerging needs and opportunities to enhance support for individuals with disabilities and their families.
Contribute to the development of resource guides, educational materials, webinars, workshops, and community presentations based on community needs and the Coordinator's expertise.