Benefit Programs Manager

Virginia Department of Social Services • Lynchburg, VA

5d • Onsite

About The Position

Performs difficult professional and intermediate administrative work planning, organizing, and directing the operation of public assistance programs for the Department and assures that federal, state, and local Benefits programs, laws and regulations are implemented to meet the public welfare needs of the City of Lynchburg. Directly supervises the Benefit Programs Supervisors and is responsible for indirect supervision of all Benefit Programs staff.

Requirements

• Bachelor's degree in human services, management, or related field and considerable experience in Benefits, including in a supervisory/managerial capacity; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Solid interpersonal skills, including conflict resolution skills, to work with individual citizens or other employees
• Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria
• Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment
• May also be required to complete higher levels of NIMS training as determined appropriate for the position

Responsibilities

• Plans, organizes and directs the workload and activities for all Benefit Programs units
• Coordinates, monitors, reviews and evaluates performance of the Benefits Section
• Supervises Benefit Programs Supervisors, sets expectations and evaluates performance, provides leadership and guidance
• Oversees and coordinates the training and developmental needs of the Benefits Section
• Monitors program outcomes and compliance with all federal, state and local laws, policies and procedures
• Coordinates the work of the Benefits Section with other departmental services
• Employs, motivates and disciplines Benefits staff in coordination with the Assistant Director and Human Resources, following personnel policies and procedures
• Reviews recommendations for hiring, disciplinary actions and terminations and makes own recommendations to the Assistant Director and Director
• Communicates and coordinates with regional and state officials
• Ensures compliance of the Benefits section with all Departmental and City of Lynchburg policies and procedures
• Participates in City emergency operations plan that may include management of emergency shelters outside of normal work hours
• Serves on boards, task forces, work groups and organizations as appropriate
• Maintains knowledge of community resources and the services they provide
• Provides direct supervision to five (5) Benefit Programs Supervisors who directly supervise Benefit Programs staff; responsible for the overall direction, coordination and evaluation of the Benefits Section
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; responsible for interviewing, hiring, training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for citizens as well as staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager