Coordinator, Benefit Programs

Tarrant County College District•Fort Worth, TX

6d•Onsite

About The Position

This position plays a critical role in the comprehensive administration, compliance oversight, and operational execution of employee benefit programs. This role supports faculty and staff across multiple campuses and employment classifications. The incumbent supports payroll and Human Resources Information System (HRIS) functions, ensures accurate enrollment, regulatory compliance, system integrity, vendor coordination, and employee education across a broad portfolio of benefit offerings, including health and welfare plans, retirement programs, and voluntary benefits. The position collaborates cross-functionally to resolve complex benefits-related issues and supports Human Resources (HR) strategic initiatives.

Requirements

Bachelor’s degree and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of experience and education
Knowledge of public-sector or higher education benefits administration, including best practices and regulatory implications
Knowledge of HR administration integrations, specifically with payroll and its processes
Knowledge of retirement plan structures, particularly within a state system environment
Skilled in using benefit enrollment applications and enterprise systems, including word processing, spreadsheet, and presentation software with an emphasis on Microsoft Excel formulas, analysis tools, and reporting
Skilled in strong attention to detail and accuracy in data entry, payroll processing, and reconciliation
Skilled in excellent customer service and interpersonal relationships, including listening, verbal, and written communication
Ability to interpret benefits-related documents, policies, and explain complex information clearly to employees
Ability to manage complex processes with minimal supervision and take initiative in problem-solving
Ability to work effectively in a collaborative, team-oriented environment
Ability to think critically and communicate effectively in a fast-paced environment with varied and unpredictable work demands
Ability to adaptively perform and prioritize multiple tasks and projects seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization

Nice To Haves

Degree in Human Resources, Business Administration, Communications, or Psychology
Society for Human Resource Management Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification(s)
At least one (1) year of experience with reporting, data extraction, and data analysis

Responsibilities

Supports leader in administrative activities including, but not limited to, information distribution, invoicing, and reporting
Completes various administrative projects, including expense reports and payment of invoices and contracts, composing and preparing correspondence that is sometimes confidential, and compiling documents for dissemination to campus and team leaders
Processes or initiates Integrated Postsecondary Education Data System (IPEDS) HR data validation and reconciliation activities, 1095-Cs management and related reporting, ACO HR accepted/Payable process management, and Resource Database with system workflow set up and system ownership
Partners with the benefits administration team and third-party vendors to resolve employee concerns and support a positive benefits experience
Monitors progress on timely entry, maintenance, and updating of benefits-related information in HRIS systems from eligibility determination through termination; assists in identifying and correcting data inconsistencies
Performs batch termination processing by validating separation data, updating employee records, and ensuring all workflows are completed accurately and in compliance with HR policies
Performs various specialized, complex, sensitive, and confidential duties related to employee relations, compensation, and employee onboarding
Provides high-quality customer service to employees and internal stakeholders regarding benefits, leave policies, and HR processes
Conveys information to internal and external partners in a comprehensive, accurate, and effective manner; responds to ad hoc requests as they relate to human resource functions
Performs billing reconciliation for supplemental and optional benefit programs by reviewing vendor invoices, verifying payroll deductions, and resolving discrepancies in collaboration with internal stakeholders and external providers
Assists with internal and external audits by preparing documentation, verifying data, and supporting audit inquiries
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College