Benefit Liaison

Sedgwick•Dublin, OH

About The Position

The Benefit Liaison coordinates absence program activities for a specific client, supports the Benefits Program Manager, implements customer surveys, assists with client training and benefits fairs, and prepares program administration reports. The role serves as a liaison between the company, client HR, and employees, coordinating resolution of escalated absence-program issues with clients, employees, healthcare providers, and internal operations teams. It also supports program evaluation, reporting, continuous improvement, legal and compliance updates, procedure maintenance, and client requests for Independent Medical Examinations and Functional Capacity Evaluations. Travel is required as needed.

Requirements

Six years of absence management experience, or an equivalent combination of education and experience.
Knowledge of legal requirements and best practices relevant to absence programs and administration.
Excellent oral and written communication, including presentation skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Negotiation skills.
Good interpersonal skills.
Self-motivated with the ability to work independently.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Nice To Haves

Bachelor's degree or equivalent from an accredited college or university preferred.
Progressively increasing responsibilities strongly preferred.
Project management, office operations management, disability or absence management, insurance-related, and/or statistical analysis experience preferred.

Responsibilities

Serve as liaison between the company and client HR and employees in managing absence programs.
Coordinate resolution of escalated absence-program issues with clients, employees, healthcare providers, and company operations teams.
Assist the manager in evaluating program results and absence-administration best practices.
Assess the effectiveness of absence-plan administration, communication, and documentation.
Assist with developing management reports and preparing reports on the financial impact of program administration.
Maintain records and files related to absence programs.
Monitor satisfaction with leave and disability administration through periodic customer surveys and recommend changes.
Work with client and company stakeholders on ongoing performance and process improvement.
Maintain knowledge of legal requirements and best practices relevant to absence programs and administration.
Work with management to update and maintain absence-program procedures, compliance requirements, leave audits, employee handbooks, and other related documents.
Assist with client training and development of communications, and administer benefits fairs as needed.
Assist clients in reviewing and requesting company operations approval for Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).
Perform other duties as assigned and support the organization's quality programs.
Travel as needed.