Benefit Liaison

Sedgwick•Telecommuter OR, OR

1d•$48,186 - $55,000

About The Position

The Benefit Liaison coordinates absence-program activities for specific clients, supports the Benefits Program Manager, implements customer surveys, assists with client training and benefits fairs, and prepares program-administration reports. The role serves as a liaison between the company, client human resources, and employees, coordinating the resolution of escalated absence-program issues with clients, employees, healthcare providers, and company operations teams. The position supports evaluation of absence-program results and administration, develops management and financial-impact reports, maintains program records, monitors satisfaction through periodic surveys, and recommends improvements. It also works with stakeholders on continuous performance and process improvement, maintains knowledge of relevant legal requirements and best practices, and helps maintain program procedures and related documents. The Benefit Liaison may assist with client requests for approvals for Independent Medical Examinations and Functional Capacity Evaluations, and travels as needed. The role requires six years of absence-management experience or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings accounts, and other voluntary benefits.

Requirements

Six years of absence-management experience, or an equivalent combination of education and experience.
Knowledge of legal requirements and best practices relevant to absence programs and administration.
Excellent oral and written communication skills, including presentation skills.
Computer literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Negotiation skills.
Good interpersonal skills.
Self-motivation and ability to work independently.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.

Nice To Haves

Bachelor's degree or equivalent from an accredited college or university.
Demonstrated progressive responsibilities.
Project management, office operations management, disability or absence management, insurance-related, and/or statistical analysis experience.

Responsibilities

Coordinate absence-program activities for specific clients and support the Benefits Program Manager.
Serve as liaison between the company, client human resources, and employees in managing absence programs.
Coordinate resolution of escalated absence-program issues involving clients, employees, healthcare providers, and company operations teams.
Assist with evaluating absence-program results and best practices, assessing administration, communication, and documentation, and preparing management and financial-impact reports.
Maintain records and files related to absence programs.
Monitor satisfaction with leave and disability administration through periodic customer surveys and recommend changes.
Work with client and company stakeholders to support continuous performance and process improvement.
Maintain knowledge of legal requirements and best practices relevant to absence programs and administration.
Help update and maintain absence-program procedures related to administration, compliance, leave audits, employee handbooks, and other program documents.
Assist with client training, communications development, and benefits fairs.
Assist clients in reviewing and requesting company operations team approval for Independent Medical Examinations and Functional Capacity Evaluations.
Perform other duties as assigned and support the organization's quality programs.
Travel as needed.