Benefit Specialist

Staffing Solutions Organization LLC (SSO)•Madison, WI

1d•Hybrid

About The Position

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is seeking two Benefit Specialists for the Benefit Services Bureau’s Benefit Initiation Section in Madison, Wisconsin. The role supports public employee retirement, insurance, and other benefit programs serving more than 600,000 public employees, retirees, and beneficiaries. It combines benefits administration, data analysis, customer service, and operational support, including work on benefits-administration modernization initiatives. Candidates must be current Wisconsin residents. The position is hybrid, with at least two onsite workdays per week in Madison; remaining workdays may be remote based on business needs, workload, and employee preference. The position is full-time, 40 hours per week, for a duration of 12 or more months, at $23.10 per hour. The target start date is November 16, 2026. Applicants must be authorized to work in the U.S.; SSO does not sponsor work authorization for this position, and the position cannot support a STEM EAD extension.

Requirements

Exceptional attention to detail and accuracy.
Strong analytical, critical-thinking, and problem-solving skills.
Experience working with large datasets and complex information.
Ability to research, interpret, and apply policies, regulations, and procedures.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Customer service experience and commitment to quality support.
Ability to maintain confidentiality and appropriately handle sensitive information.
Proficiency with Microsoft Office applications, including Excel and Word.
Ability to quickly learn new systems, software applications, and business processes.
Experience collaborating with diverse teams and stakeholders.
Must be a current Wisconsin resident.
Must be authorized to work in the U.S.; work authorization sponsorship and STEM EAD extension support are unavailable.

Nice To Haves

Benefits administration experience.
Retirement or pension administration experience.
Insurance operations experience.
Government program administration experience.
Data quality, data remediation, or data conversion experience.
Experience supporting system implementations or modernization projects.
Knowledge of public sector benefits programs.
Experience processing eligibility determinations, applications, or benefit transactions.

Responsibilities

Support member and employer services related to public employee benefit programs.
Learn and apply benefit program requirements concerning eligibility, enrollment, application processing, and benefit distributions.
Research, analyze, and resolve benefit-related issues and discrepancies.
Work with large volumes of complex and confidential member and benefit data.
Support modernization initiatives, including data conversion, validation, and remediation.
Review, update, and maintain member demographic and benefit account information.
Process benefit applications, death reports, and related transactions.
Interpret and apply Wisconsin Statutes, Administrative Code, policies, and procedures.
Explain complex benefit information to members, employers, and internal stakeholders.
Assist with operational projects and process improvement initiatives.
Communicate with members by phone, email, and written correspondence.
Collaborate with cross-functional teams to meet organizational goals and project deadlines.