Benefit Communications Manager

Exelon • CHICAGO, IL

2d

About The Position

The Benefit Communications Manager serves as a subject matter expert for Exelon’s health and welfare, retirement, and ancillary benefit programs across a complex, multi-operational organization. The programs vary based on collectively bargained agreements and include legacy benefits. The manager develops and oversees annual and ongoing employee communications, drafts materials when programs change, works with vendors on communication campaigns, and creates and manages change management plans. This role calls for close attention to detail, strong writing and presentation skills, and comfort using AI, digital tools, and emerging technologies to improve communication development, audience targeting, workflow efficiency, and employee engagement.

The manager designs clear, empathetic communications that explain complex topics and encourage employees to understand and use their benefits. They serve as a resource for benefit questions, manage standard annual communications, and lead project plans and stakeholder coordination for plan changes, new program implementations, and vendor transitions. The role works independently while using sound judgment about when supervisor or leadership input is needed, and partners with legal, corporate communications, IT, and benefit vendors as appropriate.

Requirements

• Four-year degree.
• Seven to ten years of experience at large, complex organizations working with employee benefit plans and/or writing corporate communications.
• Proven successful experience with detailed project management and change management.
• Strong general communication and presentation skills.
• Strong leadership skills and the ability to motivate others toward a shared business vision.
• Ability to prioritize and handle multiple tasks in a demanding work environment.
• Ability to learn and apply knowledge of complex plan design variations for different employee groups.
• Strong attention to detail and excellent written and presentation skills.
• Comfort using AI, digital tools, and emerging technologies.

Nice To Haves

• Work history focused on communications and change management specific to employee benefit plans, including health and welfare, 401(k), and pension.
• Experience communicating about and understanding complexities in organizations with multiple unions.
• Understanding of employee benefits regulatory requirements.
• Experience implementing or communicating implementations of new employee benefit programs or vendors.

Responsibilities

• Design clear, empathetic benefits communications, including guides, microsites, FAQs, and campaigns, to simplify complex topics and promote understanding and utilization.
• Partner with legal and corporate communications colleagues to ensure communications meet compliance requirements and corporate-wide expectations.
• Serve as a subject matter expert and explain benefit programs through written communications, employee meetings, and presentations.
• Review, update, and project-manage standard annual communications, including new-hire materials, open-enrollment materials, Summary Plan Description updates, and compliance mailings.
• Build and drive project plans, timelines, and stakeholder alignment for plan changes, new program implementations, and benefit vendor transitions.
• Coordinate vendor partner communications by identifying materials that can be used, reviewing drafts, and managing communication projects and fulfillment as needed.
• Coordinate with IT and corporate communications when communications are delivered by email.
• Use AI, digital tools, and emerging technologies to improve communication development, audience targeting, workflow efficiency, and employee engagement.
• Work independently and exercise judgment about decisions requiring supervisor or leadership input.

Benefits

• Annual bonus for eligible positions: 20%.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays.
• Maternity leave and bonding/primary caregiver leave or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior