Benefit Communications Manager

Exelon • Chicago, IL

2d

About The Position

The Benefit Communications Manager serves as a subject matter expert on Exelon’s health and welfare, retirement, and ancillary benefit programs across a multi-operational organization. These programs are complex and may vary based on collective bargaining agreements and legacy benefits. The manager leads annual and ongoing employee communications, drafts communications when programs change, partners with vendors on communication campaigns, and develops and manages change management plans. The role calls for strong attention to detail, excellent written and presentation skills, and comfort using AI, digital tools, and emerging technologies to improve communications, audience targeting, workflow efficiency, and employee engagement.

The manager designs clear, empathetic communications that help employees understand and use their benefits; partners with legal and corporate communications colleagues to ensure compliance and coordination; and serves as a resource for employees seeking explanations of benefit offerings. The position also manages standard annual communications projects, including new-hire and open-enrollment materials, Summary Plan Description updates, and compliance mailings. It leads project planning and stakeholder alignment for plan changes, new program implementations, and vendor transitions, and coordinates vendor-produced communications and related review, fulfillment, IT, and corporate communications needs.

The position reports to the Director Benefit Strategy and Administration. The manager must work independently and exercise good judgment about which decisions require supervisor or leadership input.

Requirements

• Four-year degree.
• At least 7 to 10 years of experience at large, complex organizations working with employee benefit plans and/or writing corporate communications.
• Proven successful experience with detailed project management and change management.
• Strong general communication and presentation skills.
• Strong leadership skills and the ability to motivate others toward a shared business vision.
• Ability to prioritize and handle multiple tasks in a demanding work environment.
• Ability to learn and apply knowledge about complex plan design variations for different employee groups.

Nice To Haves

• Work history focused on communications and change management for employee benefit plans, including health and welfare, 401(k), and pension plans.
• Experience communicating and understanding complexities in organizations with multiple unions.
• Understanding of employee benefits regulatory requirements.
• Experience implementing or communicating implementations of new employee benefit programs or vendors.

Responsibilities

• Design clear, empathetic benefit communications, including guides, microsites, FAQs, and campaigns, to simplify complex topics and promote understanding and utilization.
• Partner with legal and corporate communications colleagues to ensure communications comply with requirements and align with company-wide communication expectations.
• Serve as a subject matter expert and resource on benefit offerings through written communications, employee meetings, and presentations.
• Review, update, and project-manage new-hire materials, open-enrollment materials, Summary Plan Description updates, compliance mailings, and other standard annual communications.
• Build and drive project plans, timelines, and stakeholder alignment for plan changes, new program implementations, and benefit vendor transitions.
• Work with vendors to identify communication materials that can be used for company benefit communications.
• Project-manage vendor-led communication projects, including reviewing draft materials and coordinating with IT and corporate communications when communications are delivered by email.
• Draft new employee communications when benefit programs change and work with vendors to manage communication campaigns.
• Create and manage complex change management plans.
• Use AI, digital tools, and emerging technologies to improve communication development, audience targeting, workflow efficiency, and employee engagement.

Benefits

• Annual bonus for eligible positions: 20%.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level