Public Benefit Manager

Ensemble Health Partners • Atlanta, GA

3d • Onsite

About The Position

The Public Benefit Manager manages the day-to-day functionality of the Eligibility Services department and serves as a subject matter expert on department policies and procedures, hospital system processes, and relevant federal, state, and county benefit program requirements. The role monitors staff productivity and work quality, ensures staffing and assignments support department KPI levels, and coaches or counsels staff as needed.

The manager oversees staff recruitment, onboarding, training, time and attendance compliance, and staff development and retention initiatives in coordination with the department Director. The role also oversees designated Medicaid and Hospital Financial Assistance application inventories, develops working relationships with government benefit case workers, and collaborates with other revenue cycle departments and associates. The manager identifies process improvements, develops and implements action plans, and evaluates strategies to improve team performance and engagement.

Requirements

• At least 2 years of experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and the ability to communicate effectively with all levels.
• Comfort with substantial computer use and a strong ability to multitask.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements, including exploration, experimentation, and application.
• High school diploma, GED, or equivalent experience.
• Certified Revenue Cycle Representative (CRCR) certification or another approved job-relevant certification.

Nice To Haves

• 3–5 years of work experience is desired.
• A four-year bachelor's degree is preferred.

Responsibilities

• Manage the day-to-day functionality of the Eligibility Services department.
• Maintain expertise in department policies and procedures, hospital system policies and procedures, and relevant government benefit program requirements; serve as a resource for staff.
• Monitor individual and team productivity and work quality, and communicate identified issues or improvement opportunities.
• Coach or counsel staff as needed.
• Ensure staffing assignments and coverage support department KPI, productivity, and quality expectations.
• Assist the department Director with staff development and retention initiatives.
• Oversee tracking and disposition of significant or targeted Medicaid and Hospital Financial Assistance application inventory.
• Oversee staff recruitment, onboarding, and ongoing training.
• Oversee staff time and attendance compliance.
• Develop and maintain effective working relationships with government benefit case workers.
• Collaborate with revenue cycle departments and associates, especially Case Management, Patient Access, Financial Counseling, and physician office staff.
• Develop and implement action plans for ongoing departmental success.
• Identify process improvement opportunities, generate ideas, and implement solutions.
• Evaluate and implement strategies to improve team performance and engagement.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications and professional development.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED