Public Benefit Manager
About The Position
The Public Benefit Manager manages the day-to-day functionality of the Eligibility Services department. The role maintains subject matter expertise in department policies and procedures and in relevant federal, state, and county benefit program requirements. The manager monitors individual and team productivity and work quality, coaches or counsels staff as needed, and ensures appropriate staff assignments and coverage to meet or exceed key performance indicators (KPIs). The manager oversees staff recruitment, onboarding, ongoing training, time and attendance compliance, work assignments, and the tracking and disposition of significant or targeted Medicaid and Hospital Financial Assistance applications. The role also supports staff development and retention, develops effective working relationships with government benefit case workers, and collaborates with revenue cycle teams, particularly Case Management, Patient Access, Financial Counseling, and physician office staff. The manager identifies process improvements, implements action plans and strategies to improve performance and engagement, and helps deliver meaningful experiences for clients, patients, and colleagues. This position is located on-site in Atlanta, Georgia. The stated pay range is $69,400 to $104,100, based on experience. Candidates must reside and be authorized to work in the United States.
Requirements
- High school diploma, GED, or equivalent experience.
- Certified Revenue Cycle Representative (CRCR) certification or another approved job-relevant certification is required.
- At least 2 years of experience interacting with patients regarding hospital financial issues.
- Superior customer service skills and ability to communicate effectively with all levels.
- Comfort with substantial computer use and strong multitasking ability.
- Demonstrated advanced use of AI and experience managing teams using AI to support process and technology improvements, including exploration, experimentation, and application.
Nice To Haves
- A four-year bachelor's degree is preferred.
- Three to five years of experience is listed as desired.
Responsibilities
- Monitor staff and team outcomes to ensure productivity and quality standards are maintained, and identify and communicate concerns or improvement opportunities.
- Serve as a subject matter expert and staff resource for department and hospital system policies and procedures and government benefit programs.
- Assist the department Director with staff development and retention initiatives.
- Oversee tracking and proper disposition of significant or targeted Medicaid and Hospital Financial Assistance application inventory.
- Oversee staff recruitment, onboarding, and ongoing training.
- Oversee staff time and attendance compliance.
- Develop and maintain effective working relationships with government benefit case workers.
- Collaborate with other revenue cycle departments and associates, especially Case Management, Patient Access, Financial Counseling, and physician office staff.
- Oversee staff work assignments to ensure department KPI metrics are maintained.
- Develop and implement action plans for ongoing departmental success.
- Identify process improvement opportunities, generate ideas, and implement solutions.
- Evaluate and implement strategies to improve team performance and engagement.
- Coach or counsel staff as needed and ensure proper staffing assignments and coverage.
Benefits
- Bonus incentives and quarterly and annual incentive programs.
- Paid certifications and professional development opportunities.
- Tuition reimbursement.
- Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
- Career advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
