Benefit and Eligibility Program Analyst-2026-02581

State of Wyoming•Evanston, WY

13d

About The Position

This supervisory position oversees and directs Department of Family Services field office benefits and eligibility staff working with the SNAP and POWER programs, while ensuring staff duties align with the agency’s mission. The role manages program administration and policy, interprets federal and state requirements, monitors compliance, and supports consistent delivery of benefits and services. It also supervises personnel, responds to benefit-policy and eligibility questions within confidentiality guidelines, supports benefit hearings, and coordinates reporting, training, quality assurance, budgeting, and service improvement.

Requirements

Bachelor’s degree, or the stated education-and-experience substitution of 4–6 years of progressive Benefits and Eligibility work experience with knowledge at the Senior Benefits and Eligibility Specialist level.
0–3 years of progressive work experience, typically in Benefits and Eligibility, with acquired knowledge at the Senior Benefits and Eligibility Specialist level, when qualifying through the education path.
Knowledge of SNAP, POWER, and related programs.
Project management skills.
Knowledge of legal requirements and procedures relating to rule promulgation.
Interpersonal, work management, leadership, decision-making, oral and written communication, public speaking, and evaluation skills.
Ability to investigate, research, interpret, and apply rules and regulations relevant to the role.
Organizational and time-management skills and ability to adapt to change.
Knowledge of computer delivery systems and other computer applications needed for the job.
Ability to supervise and train staff on program requirements; knowledge of basic employee-training procedures, practices, and methods.
Knowledge of community organizations and resources.
Knowledge of federal and state laws, legislation, and administrative processes.
Knowledge of economic assistance delivery systems and human-services concepts and practices.
Knowledge of governmental strategic planning, budgeting practices, and financial transactions.
Successful applicants must complete a background information check, including fingerprinting.

Nice To Haves

Experience in SNAP and POWER, benefits and eligibility, training, and supervision and/or management.
Detail-oriented, self-starting, a team player, motivated, and takes initiative to start and complete assignments.

Responsibilities

Manage and administer assigned programs.
Develop policy, state plans, rules, and regulations based on federal and state laws through research, analysis, design, implementation, and evaluation.
Review and interpret federal and state regulations, legislative intent, agency goals, and administrative requirements, and apply them to contractors and field office staff.
Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
Coordinate and maintain policy manuals.
Determine program goals and objectives and chair committees established to support the programs.
Coordinate with agency personnel and regional partners to identify and assess policy issues.
Contribute to strategic development by coordinating, evaluating, and interpreting policy and planning recommendations and identifying trends and changes.
Develop and analyze monthly and yearly reports for accuracy to ensure federal and state requirements are met.
Coordinate information for computer programmers to ensure updates are correctly applied to online programs.
Supervise personnel and perform related personnel duties.
Respond to questions about benefit policy, procedure, or client eligibility within confidentiality guidelines.
Compile documents for benefit hearings.
Assess compliance with federal and state regulations and complete required reporting.
Train and educate providers and participants.
Identify and implement field best practices.
Plan and analyze budgets and resources.
Ensure services are developed and delivered to meet participant needs, and address service-delivery concerns appropriately.
Develop and implement quality assurance and improvement activities; oversee providers; and determine program eligibility, data compilation, and analysis.
Assist participants or clients and their families or guardians during the application process, and coordinate provider facilities, participants or clients, and families or guardians to meet participant needs.