Benefit Advocate
About The Position
Benefit Advocates manage and coordinate a high volume of service requests received by phone, email, portal, and chat from employees and immediate family members of the company’s clients. The role focuses on educating and assisting callers so they can understand, navigate, and get the maximum value from their healthcare and wellness benefits and employer-provided incentive programs. Benefit Advocates help employees understand their benefit plan offerings and provide direction in resolving a variety of benefit issues. This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii. The role requires a flexible 37.5-hour work week in a 24/7/365 call center environment; some third shifts, evenings, weekends, and holidays are required. The compensation range is $14.97–$28.12, and the role aligns with an annual incentive bonus plan subject to its terms and conditions.
Requirements
- High school diploma or GED equivalent.
- At least one year of insurance and/or benefits customer service experience.
- Ability to organize and prioritize work demands in a dynamic, fast-paced environment.
- Ability to maintain a positive attitude and follow directions.
- Excellent customer service skills, including proper grammar, tonalities, and clear dictation.
- Proficiency in Microsoft Office Suite, data entry, and electronic mail applications.
- Excellent written and verbal communication skills, including the ability to adapt communication style to people from diverse personal, professional, cultural, and socioeconomic backgrounds.
- Ability to work a flexible 37.5-hour work week in a 24/7/365 call center environment, including some third shifts, evenings, weekends, and holidays.
- Ability to sit and use the phone for long periods of time.
Nice To Haves
- Associate degree.
- Bilingual in Spanish and English.
- EBS, PHR, SPHR, or CBP certification.
Responsibilities
- Manage and coordinate a high volume of service requests received by phone, email, portal, and chat.
- Educate and assist employees and their immediate family members in understanding and navigating healthcare and wellness benefits and employer incentive programs.
- Help employees understand their benefit plan offerings and provide direction in addressing benefit issues.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan, subject to the terms and conditions of the plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
