Benefit Administrator

Cushman & Wakefield • St. Louis, MO

2d • $20 - $24

About The Position

The Benefit Administrator provides advanced operational, administrative, and compliance support for nationally developed HR policies and programs under the direction of the Human Resources Leadership team. The role supports the company’s overall business plan and assists with employee benefits and HR programs for employees in the United States and Canada.

The position supports benefits and retirement plan administration, employee inquiries, claims resolution, compliance and auditing, payroll and contribution files, reporting, and employee communications. It also maintains confidential records and employee database information, coordinates with Payroll, Benefits, Talent Management, and Accounting, and provides project management and task-tracking support.

Requirements

• Bachelor’s degree or above.
• Organized, detail-oriented, and versatile.
• Ability to speak and write effectively in English.
• Demonstrated critical-thinking ability.
• Effective interpersonal skills and problem-solving ability, with a high sense of urgency.
• Strong verbal and written communication skills.
• Strong Microsoft Office skills, including advanced Excel skills.
• Proven record of excellent internal and external customer service.
• Ability to work independently and demonstrate ownership of job tasks.

Nice To Haves

• One or more years of benefits administration or multifunctional HR experience, with demonstrated ability to handle sensitive employment information (preferred).
• Ability to speak and write effectively in Spanish.

Responsibilities

• Maintain direct ownership of assigned tasks and projects.
• Assist in resolving benefit claims under the direction of HR Leadership.
• Support the Benefits Director with day-to-day 401(k) plan administration, annual audits, compliance filings, communications development, and escalations.
• Support retirement plan HelpHub inquiries for U.S. and Canadian employees.
• Help employees resolve routine issues and questions within existing practices under the direction of HR Leadership.
• Create and edit ad-hoc reports in HR software and provide accurate data to management upon request.
• Reconcile and code benefit invoices and submit them to Accounting.
• Track 401(k) contributions, file errors, and corrections.
• Assist with communication, implementation, and administration of employee benefits and national HR programs for the U.S. and Canada.
• Test enrollment systems as needed.
• Assist in reviewing and auditing weekly payroll deduction and contribution files.
• Assist with Affordable Care Act compliance auditing and annual reporting.
• Create and edit written communications, reports, and other materials on a daily basis.
• Liaise with Payroll, Benefits, and Talent Management staff to enter and maintain up-to-date employee database information.
• Maintain confidential department records and office files in accordance with internal company procedures.
• Provide support to functional teams as needed.
• Provide project management support and track tasks.

Benefits

• Eligible employees may enroll in benefit programs generally including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work.
• Eligible employees receive competitive pay, subject to factors including geographic location, date of hire, total hours worked, job type, business line, and applicable collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level