Bench District Manager

Westport Properties • Upland, CA

33d • Hybrid

About The Position

As a Bench District Manager at US Storage Centers, you will be a ready-now district leader who steps into districts where leadership coverage or additional support is needed. You will cover vacancies, leaves of absence, and leadership transitions, stabilize districts that need extra attention, and support acquisitions, conversions, and new openings. In each assignment you will be pivotal in driving the success of multiple locations by developing and mentoring store managers, ensuring exceptional customer satisfaction, and overseeing the financial performance of all locations in your assigned district. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals, and foster a positive, high-performing work environment. Your adaptability and leadership will be essential in keeping every district you support operating to standard and moving forward.

Requirements

• Bachelor’s degree preferred but not required.
• The equivalent of 3-5 years of work-related experience and/or training in retail sales, retail, customer service, sales management, and/or multi-unit management; prior district-level or multi-unit leadership experience strongly preferred
• Exceptional leadership skills and experience supervising others
• Valid driver's license and reliable form of transportation are required to perform essential functions of this job
• Weekend availability may be occasionally required
• Be flexible and can travel up to 50% of the time, and accept assignments in different districts on short notice
• Temporary relocation or extended stays away from home may be required based on assignment
• Possess the eagerness and work ethic to succeed in a customer service environment
• General office and telephone skills are required
• Basic Computer Skills are required
• Excellent written and verbal communication skills
• Good organizational skills
• Proactive, self-starter, goal-oriented, and ability to work independently
• Maintain a positive attitude and composure in a multi-location Supervisory role
• Collaborative Team Player
• Ability to quickly build credibility and rapport with new teams and adapt leadership style across districts and markets
• Comfortable with change, ambiguity, and shifting priorities; able to ramp up quickly in new districts
• Ability and willingness to work remotely as necessary
• Must maintain and hold a valid State Driver’s License ( if driving for Company business for the role )
• Uphold the Company’s Vision, Mission Statement, and Core Values

Nice To Haves

• prior district-level or multi-unit leadership experience strongly preferred

Responsibilities

• Provide full district leadership on temporary or interim assignments, including district vacancies, leaves of absence, and leadership transitions, without interruption to operating standards or results
• Support and execute the vision of the Regional Director of Operations in every district assigned
• Quickly assess each newly assigned district, including stores, teams, KPIs, and market conditions, and build a prioritized action plan at the start of each assignment
• Hold covered districts to Company KPI standards, working to maintain or improve revenue, occupancy, and profitability throughout the assignment
• Stabilize and support underperforming districts or stores as identified by the Regional Director of Operations
• Support onboarding and lease-up of newly acquired, converted, and newly opened facilities
• Provide a clear transition at the end of each assignment, including store status, team assessments, KPI trends, and open action items, to the incoming District Manager or returning leader
• Identify high-potential Property Managers and Assistant Managers and recommend them for development and advancement, helping build the Company’s leadership pipeline
• Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets.
• Identify and capitalize on opportunities to drive growth and efficiency across all locations.
• Foster a collaborative and inclusive culture across your district.
• Ensure effective communication between all team members and departments.
• Work closely with upper management to align district goals with company-wide initiatives.
• Manages through unusual events to keep the district operating to standard
• Leads with integrity, honesty, and knowledge that promote the culture and values of US Storage Centers
• Effectively coordinate special projects such as Facility conversions/openings
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goals
• Keeps up with current and future competition through competitor property visits
• Effectively communicates with Leadership, mid-level management, and facility employees
• Regular worksite attendance following the Company’s Attendance Policy is required for this position
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Oversee the financial performance of each store in your district.
• Monitor key performance indicators (KPIs) and ensure that goals are met consistently.
• Implement corrective actions as needed to achieve financial and operational objectives.
• Solicits customer feedback and follows up on all customer service issues
• Monitor controllable expenses to provide the highest R.O.I. for each store
• Analyzes financial reports and addresses trends and issues in district performance
• Performs monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary action
• Ensure that all stores operate in compliance with company policies and procedures.
• Coaches store managers on ongoing repairs and maintenance.
• Assure the use of the company maintenance program/tool.
• Supervise employees
• Interview and hiring site managers
• Continued training of Property Managers, Assistant Managers, District Trainers and Sr. Managers
• Evaluate employee performance
• Enforce company policy and procedures
• Schedule employee work hours
• Attract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.
• Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.
• Develop the store management team to deliver exceptional customer experience in all store s.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree