Fleet Service Manager – Heavy Truck Repair (District Bench)

GreatWater 360 Auto Care • Indianapolis, IN

5d

About The Position

GreatWater 360 Auto Care is seeking a Bench Fleet Service Manager with heavy-truck repair shop leadership experience to support PFM locations across the Indianapolis district. This Operating Partner-in-Training role is intended to prepare the successful candidate to become the Operating Partner of a PFM fleet and heavy-truck repair location as the business grows. The manager leads teams across multiple shifts that provide repair and maintenance services to walk-in automotive customers and commercial fleet customers, including accounts worth millions of dollars. Total compensation is up to $160,000.

Requirements

• Hands-on leadership experience in a fleet or heavy-truck repair shop.
• Ability to support multiple shifts within the district.
• High school diploma or GED.
• Valid driver’s license with a satisfactory Motor Vehicle Report (MVR).
• At least 2 years of service management experience in a heavy-truck, commercial vehicle, fleet repair, or related repair shop operation.
• Working knowledge of heavy-duty repair, preventive maintenance, repair shop workflow, and fleet customer expectations.
• Ability to balance walk-in automotive repair needs with the scheduling, service, and uptime priorities of large commercial fleet accounts.
• Demonstrated people-management experience, including hiring, training, coaching, and performance management.
• Experience leading teams across multiple shifts and establishing effective handoffs, communication, and accountability between shifts.
• Confidence conducting reviews, corrective actions, investigations, and terminations when needed.
• Ability to motivate teams, solve problems quickly, and take initiative in a fast-paced repair shop environment.
• Comfort interpreting financials, labor performance, discounts, percentages, and operational metrics.
• Experience managing a P&L and understanding how staffing, scheduling, parts, and workflow decisions affect results.
• Ability to get into and out of various vehicles without assistance and drive a motor vehicle with passengers.
• Ability to lift and carry up to 50 pounds without assistance.
• Ability to travel between shops in the assigned district.
• Ability to work flexible hours and days, including evenings and weekends when shops are open; additional time may be required based on business needs.
• Ability to stand for long periods and frequently reach, bend, twist, pull, and push.
• Ability to view and operate a computer, keyboard, and mouse, and to answer phones and greet customers.

Responsibilities

• Support and lead fleet and heavy-truck repair shop operations across the Indianapolis district.
• Provide visible leadership across day, evening, and other operating shifts as needed.
• Manage repair and service needs for walk-in automotive customers and commercial fleet accounts, ensuring clear communication and consistent service.
• Build customer relationships and communicate repair recommendations, estimates, service priorities, timelines, and vehicle uptime.
• Coach, train, and develop service advisors, technicians, and shift leaders.
• Manage performance using P&L results and fleet service KPIs, including productivity, labor efficiency, turnaround time, and vehicle uptime.
• Maintain standards for safety, repair quality, workflow, documentation, and preventive maintenance execution.
• Prepare to transition into the Operating Partner role at a PFM fleet and heavy-truck repair location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED