Heavy Truck Service Manager

Kayser Ford • Madison, WI

4d • Onsite

About The Position

Kayser Ford is seeking a motivated, process-driven Heavy Truck Service Manager to lead its established commercial truck service facility in Madison, Wisconsin. The facility supports individual truck owners, local businesses, and commercial fleets throughout Southern Wisconsin. The role centers on developing employees, improving operational performance, and building a culture of accountability. Commercial truck or diesel service experience is beneficial but not required; Kayser Ford is prepared to invest in the training and development of the right individual.

The manager will own daily service department operations and financial performance, lead and develop service advisors, technicians, and support personnel, improve workflow and technician productivity, and build strong customer relationships. This position offers the opportunity to take ownership of an established operation, develop its team, improve performance, and contribute to continued growth. Kayser Ford is an equal opportunity employer.

Requirements

• Management or leadership experience in automotive service, fixed operations, fleet maintenance, or a related service-based industry.
• Ability to manage daily operations, establish effective processes, improve productivity, and hold team members accountable to performance expectations.
• Strong understanding of departmental financial performance, including revenue generation, gross profit, expense control, and performance-based management.
• Demonstrated ability to lead, motivate, coach, and develop employees while building a positive and accountable team culture.
• Ability to identify operational challenges, implement practical solutions, and make sound decisions in a fast-paced environment.
• Strong interpersonal skills and ability to communicate effectively with employees, customers, and dealership leadership.

Nice To Haves

• Automotive service or repair operations experience.
• Heavy truck, diesel, or commercial fleet experience.
• Experience with dealership management systems, service scheduling platforms, and performance reporting tools.
• DealerTrack experience.

Responsibilities

• Oversee daily service department operations, including scheduling, workflow management, shop organization, and timely repair completion.
• Monitor and improve technician productivity, efficiency, and proficiency; identify ways to reduce downtime, eliminate bottlenecks, and maximize shop capacity.
• Own departmental financial performance, including labor sales, gross profit, expense management, and overall profitability; develop strategies for sustainable business growth.
• Establish clear expectations and consistent operating processes, monitor key performance indicators, and promote accountability throughout the department.
• Recruit, coach, mentor, and develop service advisors, technicians, and support personnel; foster a positive, collaborative team environment.
• Manage work in process, repair timelines, parts availability, and interdepartmental communication to minimize vehicle downtime and improve customer satisfaction.
• Build and maintain relationships with commercial fleet customers, local businesses, and individual vehicle owners through transparent communication, timely follow-up, and dependable service.
• Act as an escalation point for customer concerns and work collaboratively to resolve issues while protecting customer relationships and the dealership's reputation.
• Identify opportunities to improve department performance through employee development, operational efficiencies, technical training, and effective service processes.

Benefits

• Competitive base salary with performance-based bonus opportunities tied to department performance, profitability, and customer satisfaction.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid vacation, personal time, and holidays.
• Ongoing leadership development, technical training, and opportunities for professional growth.
• Opportunity to lead an established commercial service operation backed by more than a century of automotive experience.
• Team-oriented organization that values employee development, customer relationships, accountability, and long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed