Heavy Truck Service Manager

Kayser Ford • Madison, WI

6d

About The Position

Kayser Ford is seeking a motivated, process-driven Heavy Truck Service Manager to lead its established commercial truck service facility in Madison, Wisconsin. The facility supports individual truck owners, local businesses, and commercial fleets throughout Southern Wisconsin. The manager will take ownership of department operations and financial performance, develop employees, improve productivity and service processes, and help grow the business. Heavy truck or diesel experience is beneficial but not required; the company is prepared to invest in training and development for the right candidate.

Requirements

• Management or leadership experience in automotive service, fixed operations, fleet maintenance, or a related service-based industry.
• Proven ability to manage daily operations, establish effective processes, improve productivity, and hold employees accountable to performance expectations.
• Strong understanding of departmental financial performance, including revenue generation, gross profit, expense control, and performance-based management.
• Demonstrated ability to lead, motivate, coach, and develop employees and build a positive, accountable team culture.
• Ability to identify operational challenges, implement practical solutions, and make sound decisions in a fast-paced environment.
• Strong interpersonal skills and ability to communicate effectively with employees, customers, and dealership leadership.

Nice To Haves

• Automotive service or repair operations experience.
• Heavy truck, diesel, or commercial fleet experience.
• Experience with dealership management systems, service scheduling platforms, and performance reporting tools.
• DealerTrack experience.

Responsibilities

• Oversee daily service department operations, including scheduling, workflow management, shop organization, and timely repair completion.
• Monitor and improve technician productivity, efficiency, and proficiency; reduce downtime and bottlenecks and maximize shop capacity.
• Manage departmental financial performance, including labor sales, gross profit, expenses, and overall profitability, and execute strategies for sustainable growth.
• Set clear expectations, implement operating processes, monitor key performance indicators, and promote accountability.
• Recruit, coach, mentor, and develop service advisors, technicians, and support personnel while fostering a positive, collaborative work environment.
• Manage work in process, repair timelines, parts availability, and interdepartmental communication to reduce vehicle downtime and improve customer satisfaction.
• Build and maintain relationships with commercial fleet customers, local businesses, and individual vehicle owners through clear communication, follow-up, and dependable service.
• Handle escalated customer concerns and work collaboratively to resolve issues while protecting customer relationships and the dealership's reputation.
• Identify opportunities to improve performance through employee development, operational efficiencies, technical training, and effective service processes.

Benefits

• Competitive base salary with performance-based bonus opportunities tied to department performance, profitability, and customer satisfaction.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid vacation, personal time, and holidays.
• Ongoing leadership development, technical training, and professional growth opportunities.
• Opportunity to lead an established commercial service operation backed by more than a century of automotive experience.
• Team-oriented organization that values employee development, customer relationships, accountability, and long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed