Bench Custodial Manager

Compass Group•College Station, TX

1d•Onsite

About The Position

Working as Custodial Manager at SSC, you will be responsible for the overall cleanliness, sanitation, and security of the assigned buildings of a Higher Ed campus coordinating all work activities of janitorial personnel in accordance with company guidelines to ensure customer satisfaction and the highest standards of cleanliness, sanitation, and security.

Requirements

One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to engage and motivate staff.
Understanding of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability to prioritize.
Ability to work with heavy cleaning equipment.
Valid driver's license and clean driving record, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.
Seven (7) years of progressively responsible custodial or facilities management experience.
Minimum of five (5) years of supervisory experience managing multiple leaders.

Nice To Haves

College degree preferred.
Experience overseeing large-scale custodial operations exceeding one million square feet preferred.
Experience in higher education, healthcare, hospitality, or large institutional environments strongly preferred.

Responsibilities

Lead all aspects of and coordinate all activities of our janitorial personnel, ensuring seamless operations and outstanding service delivery.
Provide guidance, supervision, and mentorship to supervisors and hourly employees, fostering their professional growth and ensuring adherence to company guidelines.
Conduct regular inspections, address complaints promptly, and take corrective action to maintain cleanliness standards.
Maintain equipment maintenance and inventory of supplies to ensure efficient operations and timely completion of tasks.
Act as a liaison between building occupants/administrators and janitorial staff, communicating directives and ensuring alignment with customer expectations and organizational goals.
Ensure tasks are completed on time and to the highest standards, encouraging a culture of accountability and excellence.
Cross-train and develop personnel for multiple roles, increasing versatility and efficiency within the team.
Monitor and report budgetary issues, demonstrating fiscal responsibility and contributing to cost-effective operations.
Develop operational plans to ensure consistent cleaning standards across residence halls, apartments, dining support areas, common spaces, and administrative offices.
Establish performance expectations and hold leadership teams accountable for achieving operational goals.
Manage emergency response operations during weather events, floods, biohazards, utility failures, and other campus emergencies.
Coordinate custodial support during student move-in, move-out, summer conferences, camps, and special events.
Ensure adequate staffing levels while minimizing overtime through effective scheduling.
Maintain APPA cleanliness standards throughout all Residential Life facilities.
Serve as the primary liaison between Residential Life leadership and Custodial Services.
Build strong relationships with Housing administrators, Resident Directors, Facilities Management, and university stakeholders.
Respond promptly to customer concerns and service requests.
Promote a strong safety culture through regular training and accountability.