Bellstand Attendant

Marriott•Marana, AZ

13d

About The Position

The Bellstand Attendant greets and escorts guests to their rooms, assists with luggage and transportation, and explains property amenities, services, room features, and local points of interest. The role includes helping guests enter and exit vehicles, arranging transportation, communicating parking procedures, and assisting with luggage storage and retrieval. The attendant follows company policies and safety procedures, maintains a clean and professional appearance, protects confidential information, and provides welcoming, attentive service. The role requires clear communication, positive working relationships, compliance with quality standards, and the ability to perform physical tasks in varied settings. Other reasonable duties may be assigned by supervisors. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. The company emphasizes gracious, thoughtful luxury service and an environment that values associates’ varied backgrounds and experiences.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to move at a speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and escort guests to rooms and open doors for guests and visitors entering or leaving the property.
Inform guests about property amenities, services, hours of operation, local areas of interest, and activities.
Identify and explain room features, including room keys, mini-bars, ice and vending areas, in-room safes, and valet laundry services.
Transport guest luggage to and from rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange transportation, including taxis, shuttle buses, and limousine or sedan services; record advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property.
Maintain a clean, professional uniform and appearance and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Use clear, professional language and appropriate telephone etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.