Bellperson/Door Attendant

Auberge Collection•Dallas, TX

2d•Onsite

About The Position

The Bellperson/Door Attendant delivers exceptional guest service by assisting with luggage, transportation, and guest arrivals and departures. As one of the hotel’s first and last points of contact, this role provides a warm, professional welcome and helps guests feel assisted and valued throughout their stay. The position also requires knowledge of hotel facilities and local area information, along with prompt, courteous service and a strong commitment to guest satisfaction. The role supports luggage storage and delivery, guest packages and special items, guest transportation arrangements, room escorts, and communication between guests and hotel departments. It also helps manage guest flow during peak periods, group check-ins, notable guest arrivals, and special events while keeping the bell stand and related areas clean, organized, and ready for use.

Requirements

Strong verbal and interpersonal communication skills.
Ability to work effectively in a fast-paced, guest-focused environment.
Ability to follow instructions and collaborate as part of a team.
Professional demeanor and commitment to guest service excellence.
Must possess and maintain a valid driver’s license with a clean driving record, subject to review under company policy and applicable insurance requirements.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in hospitality, guest services, or customer service preferred.
Working knowledge of hotel operations and local area information is an asset.

Responsibilities

Welcome arriving and departing guests with warmth, professionalism, and attentiveness.
Create positive first and last impressions through courteous interaction, polished presentation, and proactive guest engagement.
Transport, lift, store, and deliver guest luggage carefully and efficiently, ensuring belongings are handled securely and delivered according to instructions.
Escort guests to rooms when appropriate and provide a brief orientation to hotel services, amenities, and room features.
Manage luggage flow in the lobby, coordinate luggage carts, and support smooth arrival and departure transitions during peak periods.
Arrange and coordinate taxis, rideshares, private vehicles, airport transfers, and hotel shuttles; communicate with providers to support timely service.
Provide accurate information about hotel facilities, services, local attractions, dining, entertainment, and transportation options, and offer personalized recommendations.
Receive, log, track, safeguard, and deliver guest packages, mail, special items, valuables, and stored luggage according to hotel procedures.
Relay guest requests to the Front Desk, Concierge, Housekeeping, Engineering, and other hotel teams; follow up and escalate concerns as needed.
Support notable guest arrivals, group check-ins, and special events by coordinating luggage and managing guest flow.
Maintain cleanliness, organization, and readiness of the bell stand, luggage storage areas, and lobby entrances.
Promptly report safety hazards, maintenance issues, and security concerns to appropriate hotel personnel.
Perform duties with urgency, professionalism, and a guest-first service mindset.