Bellperson/Door Attendant

Auberge Collection•Dallas, TX

1d•Onsite

About The Position

The Bellperson/Door Attendant delivers guest service through luggage handling, transportation assistance, and support for guest arrivals and departures. As one of the first and last points of contact for guests, this role provides a warm, professional welcome and helps ensure a smooth, attentive stay. The position also requires a strong knowledge of hotel facilities and local area information. The role includes transporting, storing, and delivering luggage and guest items securely; escorting guests to rooms and introducing hotel services and room features; coordinating transportation; sharing information and recommendations; and receiving, tracking, and delivering packages, mail, and special items. The Bellperson/Door Attendant coordinates with hotel departments to relay and follow up on guest requests, supports notable guest arrivals, group check-ins, and events, and keeps the bell stand, luggage storage areas, and lobby entrances clean and organized. Safety hazards, maintenance issues, and security concerns must be reported promptly.

Requirements

Strong verbal and interpersonal communication skills.
Ability to work effectively in a fast-paced, guest-focused environment.
Ability to follow instructions and work collaboratively as part of a team.
Professional demeanor and demonstrated commitment to guest service excellence.
Valid driver’s license and clean driving record, subject to review under company policy and applicable insurance requirements.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in hospitality, guest services, or customer service preferred.
Working knowledge of hotel operations and local area information is an asset.

Responsibilities

Welcome arriving and departing guests warmly and professionally, and create positive first and last impressions.
Transport, lift, store, and deliver guest luggage to and from guest rooms carefully and efficiently.
Keep track of guest belongings, room numbers, and delivery instructions to prevent loss or delay.
Escort guests to their rooms when appropriate and provide brief orientation to hotel services, amenities, and room features.
Manage lobby luggage flow and coordinate luggage carts, particularly during peak periods.
Arrange guest transportation, including taxis, rideshares, private vehicles, airport transfers, and hotel shuttles.
Communicate with transportation providers to coordinate timely service.
Provide information about hotel facilities, services, local attractions, dining, entertainment, and transportation options.
Offer personalized recommendations in response to guest preferences and inquiries.
Receive, log, track, and deliver guest packages, mail, and special items.
Document and handle guest property according to hotel procedures, including valuables, special deliveries, and stored luggage.
Keep guest items secure and organized in designated storage areas and ensure they can be retrieved efficiently.
Relay guest requests to the Front Desk, Concierge, Housekeeping, Engineering, and other departments.
Follow up on guest requests and escalate concerns when necessary.
Assist with luggage coordination and guest flow for notable guest arrivals, group check-ins, and special events.
Maintain the cleanliness, organization, and readiness of the bell stand, luggage storage areas, and lobby entrances.
Promptly report safety hazards, maintenance issues, and security concerns to appropriate hotel personnel.
Perform duties with urgency, professionalism, and a guest-first service mindset.