Bellman, Old Edwards Inn

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

4d•Onsite

About The Position

A Bellman creates a great first impression for guests by greeting them, opening doors, assisting with guest vehicles, giving property tours, and supporting front desk operations. The role requires maintaining guest-facing entrances and public areas, preparing for arrivals, and keeping bell staff equipment and storage areas organized. Confidentiality is required at all times. Other duties and responsibilities may be assigned at the discretion of the front desk supervisor.

Requirements

Previous work experience is preferred but not required.
Hands-on experience with office machines such as computers, fax machines, and printers.
Thorough knowledge of customer service.
Multitasking, organizational, and problem-solving skills.
Valid driver’s license and clean driving record.
English oral and written communication skills.
Customer service and problem-resolution orientation.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly stand for periods of time, walk the property, and climb stairs.
Occasionally lift and/or move up to 50 pounds.

Nice To Haves

A second language is helpful but not required.
Basic knowledge of computer use is helpful.

Responsibilities

Perform check-ins, property orientations, check-outs, luggage pulls, and amenity deliveries.
Ensure entrances are staffed to company standards.
Keep guest amenity items and public areas stocked and presentable, including champagne, the butler’s pantry, golf carts, and lodge lawn.
Prepare for daily check-ins by reviewing arrival and amenity reports and staying aware of room moves and expected VIPs.
Maintain bell staff items such as radios and earpieces.
Complete shift checklists.
Pick up and put away front desk warehouse orders.
Keep the bell closet stocked and tidy.
Know the town of Highlands, operating hours of Old Edwards Hospitality Group properties, in-house and upcoming group events, and the transportation log.
Maintain confidentiality at all times.
Perform other duties and responsibilities assigned by the front desk supervisor.