Bellman, Old Edwards Inn

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

4d•Onsite

About The Position

The Bellman creates a welcoming first impression for guests by greeting them, opening doors, assisting with guest vehicles, providing property tours, and supporting front desk operations. The role handles guest arrivals and departures, luggage, amenity deliveries, and the upkeep of guest-facing areas and supplies. The position requires confidentiality and knowledge of the town of Highlands, Old Edwards Hospitality Group property hours, in-house and upcoming group events, and the transportation log. Other duties may be assigned at the discretion of the front desk supervisor.

Requirements

Previous work experience is preferred but not required.
Hands-on experience with office machines such as computers, fax machines, and printers.
Thorough knowledge of customer service.
Multitasking, organizational, and problem-solving skills.
Valid driver’s license and clean driving record.
English oral and written communication skills.
Customer-service and problem-resolution orientation.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to stand for periods of time, walk the property, and climb stairs.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

A second language is helpful but not required.
Basic knowledge of computer use is helpful.

Responsibilities

Perform check-ins, property orientations, check-outs, luggage pulls, and amenity deliveries.
Ensure entrances are staffed to company standards.
Keep guest amenity items and public areas stocked and presentable, including champagne, the butler’s pantry, golf carts, and the lodge lawn.
Prepare for daily check-ins by reviewing arrival and amenity reports and noting room moves and expected VIPs.
Maintain bellman items such as radios and earpieces.
Complete shift checklists.
Pick up and put away front desk warehouse orders.
Keep the bell closet stocked and tidy.
Maintain knowledge of the town of Highlands, Old Edwards Hospitality Group property hours, in-house and upcoming group events, and the transportation log.
Maintain confidentiality at all times.
Perform other duties and responsibilities assigned by the front desk supervisor.