Bellman / Valet - -$17.75-- $19.00
About The Position
The Bellman / Valet greets hotel guests, assists with check-in and checkout, transports or retrieves guests’ personal items, and responds to inquiries and problems in an efficient, courteous, and professional manner to maximize guest satisfaction. This role creates a positive first and last impression by welcoming guests, handling luggage, safely parking and retrieving vehicles, and sharing information about the resort and surrounding area. The ideal candidate enjoys being active, helping people, and creating memorable guest welcomes and farewells. The role requires availability in the evenings, weekends, and holidays, as well as the ability to stand for extended periods and move items weighing 20–40 pounds.
Requirements
- High school education or equivalent experience.
- Ability to communicate with guests and respond to questions and inquiries.
- Ability to drive vans, limousines, and automobiles.
- Valid driver’s license and excellent driving record, verified by a Motor Vehicle Report, preferred.
- Availability to work evenings, weekends, and holidays.
- Ability to lift, push, and carry 20–40 pounds.
- Ability to stand continuously for long periods and lift, pull, push, bend, and move items.
Nice To Haves
- Customer service experience in a guest-contact role preferred.
- Knowledge of hotel services and local area events and activities.
- A second language may be desired.
- Valid driver’s license and excellent driving record, as verified by a Motor Vehicle Report, preferred.
Responsibilities
- Greet guests warmly within 30 seconds of arrival and deliver “Aggressive Hospitality.”
- Open vehicle and hotel doors, check in arriving guests, and explain parking and vehicle retrieval procedures.
- Park and retrieve vehicles quickly and cautiously, remain composed under pressure, and address guest concerns.
- Provide bell services, including room presentations and delivering or picking up items.
- Assist guests with directions, taxis, reservations, and other requests using knowledge of the resort and local attractions.
- Lead by example, support teamwork, and assist with assigning roles at the Account Manager’s direction.
- Complete valet tickets accurately, including key tags, folio details, vehicle location, and damage surveys, and keep keys secured.
- Help guests transport or retrieve personal items and respond professionally to inquiries and problems.
Benefits
- Competitive salary
- Team Member Hotel Discount Program
- Uniforms provided
- Health, dental, vision, life insurance, and other supplemental options
- Paid PTO beginning after 90 days of employment
- Immediate eligibility for 401(k) with employer match
- Team Member Awards and Recognition programs throughout the year
- Food and beverage discounts
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
