ROK-BELLMAN-DOORMAN-FT U

Century Casinos Inc•Flintstone, MD

3d•Onsite

About The Position

Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls. This role involves assisting guests with arrivals and departures, managing luggage and packages, monitoring entrances and parking lots, and providing a high level of guest service. The Bellman/Doorman also explains resort amenities and features, maintains knowledge of facilities and events, and transports guests and team members using a company vehicle.

Requirements

Excellent communication skills, polite demeanor, and neat appearance at all times.
Ability to work with others as a team in an efficient manner.
Ability to apply common sense reasoning to a variety of situations.
Proven experience providing high level of guest service.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English.
Availability to work all shifts.
Ability to work in a fast-paced environment and stressful situations.
Must possess a valid US driver’s license (provisional licenses are unacceptable) as well as a good driving record.
Must be at least 18 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
Ability to verify the right to work in the United States.

Nice To Haves

High School Diploma or equivalent preferred.

Responsibilities

Assists guests promptly and courteously with arrivals and departures.
Presents a clean, neat and well-groomed appearance.
Retrieves, stores and delivers guest luggage and packages.
Monitors the entrances and parking lots to maximize the guest flow and overall property ambiance.
Opens doors and greets guest with a genuine smile, makes eye contact and provides a welcoming/farewell statement.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Explains the amenities of the guest room as well as the features of the resort while functioning as a Bellman.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
Transports guests to and from their cars when needed.
Uses a company vehicle to transport team members and guests throughout the region as needed.
All other duties as assigned.