Bell Stand Captain-Carolina-Full Time

Pinehurst Careers•Pinehurst, NC

19h•Onsite

About The Position

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.

Requirements

High school diploma or general education degree (GED) and a minimum of one year related experience; or an equivalent combination of education and experience.
A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Responsibilities

Perform all duties and meet all requirements of Door Attendant and Bell Staff in addition to supervising their activities.
Be informed as to daily activities and communicate same to others.
Responsible for all the work areas around the lobby, the front porch, driveways and parking lots
Responsible for the daily upkeep and supervision of certain resort amenities offered to our guests such as bikes and the resort’s BMW fleet
Responsible for Ship-Sticks: receiving and shipping
Physically present in the operations, on the floor with the team and supervising the daily operations. Workstation usage at a minimum for administrative tasks that require access to a computer.
Supervise the Bell Staff and lead by example.
Act as a liaison between bell staff and front desk, by promoting a collaborative team spirit
Act as a liaison between bell staff and conference group leads
Communicate with satellite buildings and allocate resources to adequately serve business needs
Prepare payroll and schedule in absence of Front Office Manager.
Attend daily stand-up meetings to be in “the know” of Resort happenings and relay information to the bell staff
Attending Departmental Meetings and weekly trainings
Work closely with the Assistant Front Office Managers and Front Office Managers
Showcase leadership skills by leading by example and promoting a positive work environment
Responsible for training and supervising Bell staff, providing ongoing coaching and feedback to maintain high service standards. Lean on the Assistant Front Office Managers/Front Office Managers for employee counseling.
Review weekly schedule with the Assistant Front Office Manager