BELL CAPTAIN- Wyndham Grand Pittsburgh
About The Position
Wyndham Grand Pittsburgh Downtown is seeking a professional, service-focused Bell Captain to oversee bell services and support a seamless guest experience. The Bell Captain leads by example, anticipates guest needs, and keeps the team organized during busy arrival and departure periods. The role coordinates daily bell services, guides bell staff, assists guests with luggage and hotel information, and works with the Front Desk and other departments to coordinate group movements. The Bell Captain also maintains organized luggage and entrance areas, responds to guest concerns, communicates during shift handoffs, follows safety and security procedures, and performs Bell Attendant duties as needed.
Requirements
- Previous hotel bell services or guest services experience is required.
- Strong guest service, communication, and organizational skills.
- Ability to guide a team and coordinate multiple requests during busy periods.
- A professional, courteous approach and sound judgment when handling guest concerns.
- Dependability and a commitment to teamwork.
- Flexibility to work scheduled shifts, including evenings, weekends, and holidays.
- Ability to perform essential duties, including prolonged standing, walking, lifting and carrying luggage, and pushing loaded luggage carts, with or without reasonable accommodation.
Nice To Haves
- Lead or supervisory experience.
Responsibilities
- Coordinate daily bell services, assign responsibilities, and maintain coverage during assigned shifts.
- Welcome guests and assist with luggage handling, storage, delivery, and retrieval.
- Coach bell staff on service standards, safe luggage handling, and hotel procedures.
- Coordinate group arrivals, departures, and luggage movements with the Front Desk and other departments.
- Maintain accurate luggage storage records and follow identification and claim procedures.
- Escort guests to their rooms and explain hotel amenities, services, and room features.
- Assist with transportation requests and provide information about local attractions, dining, and directions.
- Respond to guest requests and concerns, resolving issues within your authority and involving management when needed.
- Keep luggage carts, storage areas, and the hotel entrance clean, organized, and accessible.
- Communicate staffing needs, service concerns, and outstanding requests during shift handoffs.
- Follow guest privacy, security, and safety procedures and promptly report concerns.
- Perform Bell Attendant duties as needed to support the team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
