Bell Attendants at Downtown Nashville's Top Hotels

Towne Park • Nashville, TN

13d • $15 - $27 • Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage during arrivals and departures. The role involves greeting guests professionally, using their last names and the appropriate salutation, providing room presentations, assisting with room changes, and maintaining detailed knowledge of hotel rooms, meeting facilities, public areas, amenities, and nearby attractions. Bell Attendants open vehicle and hotel doors, respond to guest inquiries, assist with directions, taxis, and reservations, and arrange off-site transportation through approved services. They tag and store luggage correctly, ensure guests and luggage are transported safely, keep guest-service areas clean and orderly, and deliver messages, items, and amenities as requested. Other duties are completed promptly as directed by the Account Manager.

Requirements

• High school diploma or general education degree (GED).
• One to three months of related experience and/or training.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Responsibilities

• Provide attentive, friendly, and efficient hospitality services to guests.
• Assist hotel guests with luggage, including pickup and delivery during arrivals and departures.
• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
• Acknowledge and greet guests within five feet, use guest last names, welcome guests with the salutation of the day, and follow proper Towne Park phone etiquette.
• Remain in designated areas when not completing other tasks.
• Conduct thorough room presentations and assist guests with room changes when needed.
• Maintain in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and local attractions.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Arrange transportation to off-site locations using only approved taxi or transport services.
• Correctly tag bags placed in the bell storage area and ensure guests and luggage are transported safely to and from assigned destinations.
• Monitor and maintain cleanliness and order in the guest-services area.
• Deliver messages, items, and guest amenities as requested.
• Complete assigned tasks in a timely manner as instructed by the Account Manager.

Benefits

• Medical benefits are offered to full-time and part-time employees.
• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED