Bell Attendant
About The Position
The Bell Attendant is the first impression at the La Jolla Shores Hotel. This individual must possess strong customer service skills and consistently provide professional, attentive and genuinely friendly service. The Bell Attendant helps ensure overall member and guest satisfaction by solving problems quickly and efficiently. This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons. The Bell person position is the guests’ initial point of contact and will strongly influence guest impression of the total organization. Prompt and continuous efficient service will contribute to guest comfort and satisfaction.
Requirements
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in English to customers, clients, members, guests, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Valid California Driver's License is required.
Nice To Haves
- Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
Responsibilities
- Provides quality service that meets or exceeds expectations by anticipating member and guest needs, always maintaining a polite, friendly, professional demeanor.
- Assists guests with directions and instructions, as needed, to area and regional visitor attractions.
- Communicates with other department staff and officers via the radio.
- Uses Voice Mail, Pagers and 2-way Radio communication at appropriate times.
- Uses ten codes to communicate via radio to other security officers and staff.
- Attends regularly scheduled department meetings.
- Records data such as unusual occurrences.
- Refers complaints of service failures to designated departments for investigation and follow up.
- Responsible for accurate shift closing reports and procedures.
- Follows up on all outstanding guest assistance requests.
- Maintains knowledge of current room types, rate structures and features.
- Is familiar with all facilities and their hours of operation.
- Is familiar with local events.
- Coordinates packages with vendors and guests.
- Maintains a close and professional relationship with all departments.
- Completes any reasonable request from a manager that the employee is capable of performing.
- Prepares daily, weekly, monthly and other reports.
- Treats all guests and employees with respect, dignity and courtesy.
- Must drive a company vehicle, a valid California Driver's License is required.
- Other duties as may be assigned.
Benefits
- Free daily meal and salad bar
- Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
