Bell Attendant

Westin Resort and Spa Whistler•Whistler, BC

11h•CA$0 - CA$18•Onsite

About The Position

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you are positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. Our Hosts are the living embodiment of our loved and trusted hotel brands. Driven to serve, they help ensure the memories our guests take home with them are as spectacular as the properties they visit. The Bell Attendant will primarily be responsible for assisting all guests and patrons with their luggage from the driveway to reception, and from reception to their room. The attendant will also be required to drive the hotel shuttle within the Whistler vicinity and, on occasion, support the Service Express team in other areas.

Requirements

A warm, people-oriented demeanor
A team-first attitude
Inspired to help and interact with others
Must be able to build and maintain credibility and relationships with customers (internal and external)
Detailed knowledge of Whistler area and available services
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Basic computer knowledge
Must have a valid British Columbia Class 5 driver’s license
Must have a clean Driver's Abstract
Heavy lifting will be expected: Attendants should be capable of lifting to 75 lbs to waist level
Lifting items up to or above 40 lbs above the waist onto luggage carts, bell storage area, and guest vehicles
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Attendants will be required to remain standing for an eight-hour shift (both indoors and outdoors)
Attendants may require extensive walking, transporting guest items from lobby to their guest rooms
Requires manual dexterity to use and operate all necessary equipment
Ability to provide a satisfactory criminal record check

Nice To Haves

Support the Service Express team in other areas

Responsibilities

Assist all guests and patrons with the removal of baggage from vehicles to a luggage cart
Escort guests with their baggage from the doorway to the reception area and to guest rooms
Drive guests within Whistler in the hotel shuttle
Maintain the appearance of the lobby and driveway area
Handle difficult situations effectively, keeping immediate supervisor informed of any problems
Maintain knowledge of all in room equipment and operating procedures
Control security measures by observing and reporting any unusual activities and potential problems
Suggest the use of outlets and services on the property.
Strive to become and remain proficient with all hotel services and packages
Comply with WRS's Occupational Health and Safety Program and the Regulations of WorkSafeBC
Report any unsafe conditions, practices, or injuries to their supervisor as soon as possible
Set a good safety example
All other duties as required

Benefits

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal
Daily stretches and movement to get you ready for your day
Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards
Monthly safety committee meetings