Belen Team Member FT
About The Position
The Belen Team Member is responsible for safely preparing and loading vehicles through the car wash, supporting vacuum services, maintaining the facility, and providing guest service. The role is accountable for the stated KPIs: living the values of Excellence, Hard Work, Stewardship, Difference, and Community; achieving 100% safe vehicle preparation and loading; and completing 100% of daily operational tasks. Team Members guide and prepare vehicles, inspect equipment and vehicles for safety, assist guests with wash packages and memberships, and communicate vehicle and equipment information to the crew. They also help train new Team Members, support membership visit success, complete shift reports and closing tasks, and maintain a clean and organized facility. The work involves exposure to outdoor weather and cleaning tasks, including the use of ladders and safety equipment.
Requirements
- Ability to lift up to 50 pounds.
- Ability to remain on one's feet for 100% of the workday and work outside.
- Willingness to work in all weather conditions, including cold, heat, wet weather, rain, and snow.
- Attend mandatory training sessions and team meetings.
Responsibilities
- Know property safety procedures, site layouts, what not to wash, tunnel equipment, and E-Stop locations.
- Greet guests approaching the car wash tunnel and engage them using the 4 Steps of Service.
- Safely guide and load vehicles according to vehicle size.
- Use the bug prep gun to prepare vehicles for washing and remove mud from wheel wells when appropriate.
- Perform vehicle safety inspections before washing and make key adjustments to car wash equipment.
- Handle tunnel incidents safely and effectively.
- Perform the vacuum service process and observe the vacuum area to support guest satisfaction.
- Participate in the nightly close-down checklist and learn to safely open and close the car wash with leadership.
- Explain the three Single Wash packages, inform retail guests about memberships, and present the company’s Difference.
- Train new Team Members using approved training modules and help support member visit success.
- Support License Plate Recognition and RFID sticker reads, and communicate key vehicle information and equipment retractions to the crew.
- Learn membership management and use the LEAP Conflict Resolution process.
- Complete daily shift reports documenting shift performance.
- Maintain a clean and organized car wash facility, including equipment, walls, trenches, vacuums, trash cans, and the lot.
- Learn backroom safety and equipment practices; safely use ladders and engage E-stops while cleaning.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions, team meetings, and cleaning activities.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
