Behavioral Technician, Child Crisis

MONARCH • Charlotte, NC

9d • $17

About The Position

The Behavioral Health Technician, Child Crisis provides care to individuals and families receiving services through Monarch’s Crisis & Urgent Care Services, supporting children in a therapeutic environment. The role helps maintain safety, client rights, confidentiality, comfort, dignity, and a recovery-oriented setting on the crisis unit. It involves crisis intervention, observation, vital signs, support with daily living needs, documentation, and coordination with clinical staff and families. The technician follows treatment plans and established policies, assists with educational sessions and activities, and helps ensure a safe, supportive environment consistent with recovery concepts and person-centered planning. The position requires driving and travel as needed.

Requirements

• High school diploma.
• Valid U.S. driver’s license.

Nice To Haves

• Experience working with children or adolescents with a mental health diagnosis and/or substance use disorder; one year is listed as not required.

Responsibilities

• Provide care in a manner that ensures safety, client rights, confidentiality, comfort, dignity, and a therapeutic environment.
• Support unit effectiveness and safety through crisis intervention, taking vital signs, and observing individuals receiving services.
• Maintain inventory supplies and submit appropriate requisitions.
• Help maintain an environment conducive to recovery and consistent with program philosophy and best practices.
• Respect individuals’ choices within available parameters and make every effort to follow their crisis plans.
• Work with clients, families, and team members to maintain a safe and supportive crisis stabilization environment.
• Coordinate or implement skilled activities involving care, treatment, and training on the crisis unit.
• Support personal hygiene, activities of daily living, and proper nutrition.
• Assist with self-help skills as necessary and keep the supervisor informed about individuals’ conditions.
• Prepare written reports, such as vital-sign, census, and incident reports.
• Use treatment plans developed by nursing staff and/or the substance abuse specialist.
• Supervise daily living activities while encouraging independence and personal responsibility.
• Enforce behavioral limits using established policies, procedures, and rules.
• Secure and relay information used by professionals for admissions, discharges, and transfers.
• Observe changes in physical and mental conditions and report them to professional staff.
• Monitor and document food intake during meals and snacks.
• Assist with group educational sessions and activities under supervision.
• Attend and participate in required meetings and training, and maintain required agency, state, and federal certifications.
• Follow agency policies and procedures and applicable state and federal statutes and regulations.
• Know emergency procedures and assist during crisis situations.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other benefits and perks.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED