Behavioral Tech - Graves

Friends of Switchpoint Inc•Salt Lake City, UT

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. Its mission is to empower people in need by addressing the underlying causes of poverty, providing a comprehensive plan, and supporting their journey toward self-sufficiency. The organization’s vision is for individuals to thrive in affordable housing with their self-esteem, hope, and abilities restored. Its guiding principles include treating others as one wishes to be treated, creating positive influence, leading by example, authenticity, and transparency. Its motto is “It Takes All of Us to end homelessness.” The Behavioral Tech supports residents during their stay at the facility by providing assistance, holding residents accountable, and completing daily facility upkeep. The role includes documenting positive and negative incidents, encouraging residents to attend classes and events, and supporting management. This is a part-time grave-shift position, from 11 p.m. to 7 a.m., with weekends required. The wage is $19 per hour. Employment may be contingent on successfully completing a background check, depending on the position and applicable laws and regulations.

Requirements

Ability to provide excellent customer service.
Ability to de-escalate situations.
Experience working with people who struggle with mental health and homelessness.
Excellent oral and written communication skills.
Ability to lift up to 50 pounds periodically as needed.

Responsibilities

Understand and implement Switchpoint’s mission and values, and follow the Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Record residents’ special requirements and needs, such as special diets or ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen actively to residents’ needs and respond reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager or appropriate department leadership.
Demonstrate a commitment to customer service in interactions with coworkers, residents, and community members.
Do laundry, including bedding when soiled or when guests check out.
Perform basic cleaning, including cleaning public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Conduct perimeter checks and building walkthroughs to help ensure resident safety and security, and document concerns.
Respond to security issues or complaints by contacting non-emergency dispatch or 911 for emergency services.
Perform other duties as assigned.